We are HA fans after multiple cruises but as others said their reputation is not what it once was. We had never done a cruise with so many sea days in a row so was uncertain if that was for us. While we survived there was not a lot to do on sea days except eat and for some to complain; the trip back to San Diego was more stressful than the trip from SD to Hawaii. Much had changed in just a week as the virus was seriously affecting US travel and cruise ports in particular, as it had not before we left on March1. While in Hawaii, i began getting emails from my airline that many planes were cancelled or consolidated and delays were to be expected. Fortunately our flight to East coast was non-stop so other flights were consolidated into it but it went 1/3 full and crew made us distance by rows.
Back to cruise, HA did not begin any serious IC measures until we were headed back. The captain did give updates daily but they did not say much that we already knew from TV news. People mingled about but they did make an effort to assure that everyone use hand sanitizer but only in the food areas. They also took down the self serve line in Lido and opened public RR doors, but that was about it. Last day at sea we were notified that HA was suspending cruises for 15 days and that a passenger from previous cruise has tested positive. Nothing so far about anyone from the 3/01/20 trip but there were folks that were doing a BTB from the previous cruise.
Food was OK but not as superior as we have had on HA; Pinicale and Tamarind were excellent and under-utilized. Wait staff and Lido staff were helpful and get an A+. In the end the food choices were a bit better as I think they were using up the larder.
As usual cabin staff were efficient and wonderful even if you did not see them frequently.
It was obvious that staff has been reduced and the shows are not big productions but performers that varied considerably from one to another. The best entertainment was Lincoln Center Stage; Never enough seat at any performance! The worst was BB King, which was loud and terrible. That was a disappointment as they have been much better on other ships.
HA did away with America's Test Kitchen and have gone back to using their own chef. It was OK but ATK was much better. Another penny pinching stunt was that they have done away with the port point person and assigned this to the cruise director; so there was no specific info about each POC that independent cruisers may utilize. Obviously the push is to sell expensive excursions. You could not even get a map of the port area.
Our only issue was the cabin on Lower Veranda deck # 5149 which was incredibly small; we are both disabled but the right angle between the desk and BR and closet wall would not allow for my husband to use his crutches and because of the way the door opened there was nothing to hang on to. When we booked there was no handicapped accessible cabins so this one was suggested by HA cruise consultant. He has booked for us before and knew the situation; when we asked if we could change on day 1 they offered an accessible cabin at a significant markup. We toughed it out but it was not easy and not safe as several nights at sea were rough.
This is long but hope will give others food for thought. Don't know when HA will be back but am sure there will be more cost saving efforts; so will need to give HA serious thought in the future.