We retired in the last year. This was supposed to be a trip of a lifetime - 2 months! Okay, we get it...the corona virus messed things up....but we knew something was wrong the first day. The daily errors got to be a joke. How many times can you get a breakfast room service order wrong? They actually gave us our money back when one of the paid shore excursions was so bad, it wouldn't have been okay if it had been free. Passengers stopped going to the formal dining room - over one hour to get your meal after ordering and it arrives cold??!! It took us a while to figure out what was the real problem. They have all kinds of nice, friendly, smiling staff who don't have the faintest idea what to do! They pulled all of the seasoned employees for the new ship. One day we sat in the sun for two hours, waiting for the tender to get the head count correct (we were the last tender). A fellow passenger commented "next time I'm going to upgrade to Carnival". It was one error after another. With increased virus concerns they changed the buffet from self serve to served by staff - it was a fiasco. Within two days they changed it back saying "it's okay to serve yourself because no one is sick". Really? We don't fault the staff - they tried their very best but upper management should be ashamed. A meeting with the General Manager was disappointing. He would make a good politician....he talked and talked and never answered the questions and gave excuses. One area manager did confide in us that management was told months before that service would suffer with too many new crew. Now with the cancellation we are finding one amount for refund was quoted by two employees while on board, confirmed by a third employee after we got home...and surprise...our credit card has a much lower refund (with no letter of explanation). When our travel agent inquired, it was so sorry....but you're paid in full. Regent may have been known for their service but they are charging for 5 stars and providing 3 at best.