I have over 10 years of cruising history with over 20 cruises on various line. I have seen better and lesser conditions on cruises over that time BUT The cruise that I have just taken on MSC on the Splendida on Feb 14 has been an example of the worst that I have ever experienced.
PRE Cruise: Information on what visas were required inconsistent to no information.
My calls to MSC were met with "we can't advise you" or "we don't know" so I turned to other CC members to see if they got better results or answers. From this I found that the MSC company consistently across the world was unhelpful at best and downright wrong more times than a company dealing in international travel should be.