Even upgrading to Aqua Class Didn't help. Room service didn't answer the phone!; Canyon Ranch spa was not near as advertised, it was dirty and smelly, and service was non-existent.
Complaints wire answered with: You call room service and just let it ring: what do you expect when there's only one person answering the phone.
Security procedures coming back onboard really killed the moment, and we lost a sweater. We got the run-around for two days to no avail, even after management saying "Security will call you back within one hour."
It was not cleaned when we arrived! looked like it had been partially done.
lame and over priced
too cold to do the expensive dolphin experience but that didn't stop then from refusing a refund or credit.