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Celebrity Infinity Review

4.0 / 5.0
Editor Rating
1587 reviews
11 Awards

Very poor service on a tired, dated ship

Review for Celebrity Infinity to the Bahamas
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never again - good lord
First Time Cruiser • Age 60s

Rating by category

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Value for Money
Embarkation
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Service

Additional details

Sail Date: Mar 2020
Cabin: Aqua Class

Even upgrading to Aqua Class Didn't help. Room service didn't answer the phone!; Canyon Ranch spa was not near as advertised, it was dirty and smelly, and service was non-existent.

Complaints wire answered with: You call room service and just let it ring: what do you expect when there's only one person answering the phone.

Security procedures coming back onboard really killed the moment, and we lost a sweater. We got the run-around for two days to no avail, even after management saying "Security will call you back within one hour."

Cabin Review

Aqua Class

It was not cleaned when we arrived! looked like it had been partially done.

26 Helpful Votes
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