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Even upgrading to Aqua Class Didn't help. Room service didn't answer the phone!; Canyon Ranch spa was not near as advertised, it was dirty and smelly, and service was non-existent. Complaints wire answered with: You call room service and just let it ring: what do you expect when there's only one person answering the phone. Security procedures coming back onboard really killed the moment, and we lost a sweater. We got the run-around for two days to no avail, even after management saying "Security will call you back within one hour." The embarkation team didn't offer to take our luggage, and mostly ignored passengers, mostly sitting down! They were unavailable for questions and service. The "shows" were mostly awful. The health did shops were only open limited hours, but plenty of bars were open all the time. Getting bottled water was even challenging. Didn't expect to have to forage for and port water daily - and we were signed up for Premium Beverage service. Room service actually LIED, we found it later, and said they don't provide bottled water, even with expensive premium drink Package! And they were disrespectful. As a bonus, the last day turned into a captive-audience, prideful demonstration of gay and lesbian power, complete with YMCA-Spinning DJ and gay men all over each other in the pool and on deck chairs. Or you could go to your cabin and order room service. It was not advertised as a gay and lesbian cruise. The overall value, especially given that we upgraded, was absolutely terrible. This was our first and last cruise EVER.

Very poor service on a tired, dated ship

Celebrity Infinity Cruise Review by never again - good lord

2 people found this helpful
Trip Details
  • Sail Date: March 2020
  • Destination: Bahamas
  • Cabin Type: Aqua Class
Even upgrading to Aqua Class Didn't help. Room service didn't answer the phone!; Canyon Ranch spa was not near as advertised, it was dirty and smelly, and service was non-existent.

Complaints wire answered with: You call room service and just let it ring: what do you expect when there's only one person answering the phone.

Security procedures coming back onboard really killed the moment, and we lost a sweater. We got the run-around for two days to no avail, even after management saying "Security will call you back within one hour."

The embarkation team didn't offer to take our luggage, and mostly ignored passengers, mostly sitting down! They were unavailable for questions and service.

The "shows" were mostly awful.

The health did shops were only open limited hours, but plenty of bars were open all the time.

Getting bottled water was even challenging. Didn't expect to have to forage for and port water daily - and we were signed up for Premium Beverage service. Room service actually LIED, we found it later, and said they don't provide bottled water, even with expensive premium drink Package! And they were disrespectful.

As a bonus, the last day turned into a captive-audience, prideful demonstration of gay and lesbian power, complete with YMCA-Spinning DJ and gay men all over each other in the pool and on deck chairs. Or you could go to your cabin and order room service. It was not advertised as a gay and lesbian cruise.

The overall value, especially given that we upgraded, was absolutely terrible. This was our first and last cruise EVER.
never again - good lord’s Full Rating Summary
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Cabin Review

Aqua Class
Cabin A1
It was not cleaned when we arrived! looked like it had been partially done.
Deck 11 Inside Cabins, Balcony Cabins