My experience with costa cruise would be the worst travel experience I have ever endured.only on the ship for 24 hours, never left the embarkation port before we were told to disembark. The process of passengers getting their documentation back was a debacle waiting in lines for several hours elderly persons fainting, no care for passengers welfare was apparent. After this Costa only wants to give passengers a voucher for future travel no refund.
The one meal we had in the restaurant was nothing special and asking for water I incurred an outrageous cost. Before getting our passport back Costa demanded payment of 2 days gratuity The problems of cancellation could have been handled much better.
We had a welcome to the cruise presentation, unlike other ships the captain or senior officer did not bother to present themselves to welcome guests.
Compared to other cruise ships the cabin was very average, only one power point