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Norwegian Star Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,612 Reviews

NCL Cost Cutting At All Time High

Norwegian Star Cruise Review by wvacations

12 people found this helpful
Trip Details
  • Sail Date: Feb 2020
  • Destination: South America
  • Cabin Type: Family Penthouse with Large Balcony

Our last NCL cruise has shown how they are cutting so much that there is just not much value left in cruising with NCL.

The beverage package that most all passengers get for "Free" is not worth the price, we had to pay $605 in service charges for the free package). They have 48 wines by the glass on the wine menu (bottles not allowed with the package) and 38 of them are over the limit for the the "free" package.

Food in the main dinning room mostly good. Not great but edible. Reminds me of Denny's. The food in Le Bistro was cold. Not lukewarm, cold. Food in La Cucina was poor quality. Moderno food was good but would wait 15 minutes before anyone came around with more skewers. Cagney's is still good. Service in all restaurants was poor.It's not the servers fault, they just have servers handling too many tables with no help. All dinner services exceeded 2 hours. We skipped deserts most nights to go to the evening show.

The evening shows ranged from very good entertainment to poor entertainment. The showroom is in deplorable condition with many of the seats broken. The seats would slant down as much as 60 degrees and were obviously broken but never repaired. The arm rest were broken and some had very sharp edges where the plastic was broke off.

Our cabins was one of the suites that were put where the Spinmaker lounge use to be. The cabin was extremely cold even with the thermostat turned full high. Reported 10 times on the 14 day cruise that the cabin was not heating. We were at Cape Horn, It was only 40 degrees outside and the cabin not much warmer than that. Nothing was ever done to try and repair. Door locks would not work with key cards. Had to go to guest services 5 times and wait an average of 20 minutes each time. They kept blaming us for putting the cards near our phone, other cards, or our pockets. At day 10 and after 5 card replacements with the blame always on the customer, they replaced the door lock. Cards suddenly worked for the remainder of the cruise.

Guest Service personal very rude and unhelpful.

As a Platinum Plus Latitude members we got a voucher for a free meal at Cagney's or Le Bistro. Seems like a nice gesture as we have sailed with NCL 195 days. Get tot he restaurant to find out the "free" voucher is only good for entrees $25 and below. I asked the server what item on the menu was below $25, He looked and said "Umm, does not look like there are any." We walked out. So in other words, I paid for all my meals in the price of the cruise, they pretend to give a gesture of good will to a member of there reward program, but in reality it was to get me in the restaurant to spend more money.

Another "Free at Sea" perk is $50 off shore excursions per cabin. All shore excursions are extremely expensive so that they can give you $50 back. They boost the price $100 and give you back $50. A walking tour which included a 5 minute bus ride followed by visiting a free museum, and park statues was $139 per person, but they give you $50 per cabin back!

It is quite obvious NCL has cut to the bare minimum. If you are looking for poor service, over priced specialty restaurants, and broken shabby looking cruise ships, NCL will meet all your expectations. If you are looking for a quality vacation, I wold not recommend NCL

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Cabin Review

Family Penthouse with Large Balcony

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