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Marella Dream Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,170 Reviews

Excellent cruise while it lasted!

Marella Dream Cruise Review by PaulJulie

5 people found this helpful
Trip Details
  • Sail Date: Mar 2020
  • Destination: the Western Mediterranean
  • Cabin Type: undefined

We chose this cruise for the exciting itinerary. The varied and plentiful ports of call made this a must-cruise for our party of 8. Our flight & embarkation were first class. Our cabin was spotless & our cabin boys made us feel welcome. The food & drink we got on board were very good. We were looked after by Khalek in the main restaurant & nothing was too much trouble. We found the bars at night to be well staffed with not much waiting time & shows varied and we'll put together. The trolley service during the day was very good.

Our 3 ports of call we managed to get to were very interesting, with Cadiz being the stand out. We will return.

It all started going wrong after that, through no fault of Captain Steve, who was professional & communitive at all times, or Marella. We missed 3 ports of call & had to go home a week early than booked due to the virus. Throughout the cruise we were treated in a proper & caring way by Marella & we enjoyed our week entirely.

Howeve now we are home we have not been contacted in anyway by Marella or TUI. We understand that it is a hectic time for travel companies but would have expected some correspondence regarding our lost weeks money back & compensation for ports missed. We do not want to seem mercenary, but we paid up our money in the timescales required & would like to be treated equally.

We will happily cruise with Marella in the future, but would like some information about refunds.


PaulJulie's Full Rating Summary
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Cabin Review

Spotless & well maintained, if we needed anything our cabin boys immediately got it for us.


Port & Shore Excursion Reviews

Porto (Leixoes)

We took one of available buses after booking it on board. We found Porto to be a very nice place with a vibrant cafe scene. It was a lovely day so we enjoyed our walk around.

Lisbon

An excellent place to visit with plenty to see & do.

My friend & I took the biking tour sold by Marella and enjoyed it immensely. Our guided was very caring & informative. Cadiz was a beautiful place to visit with lots of narrow streets opening up ionto big squares. The bikes were well maintained & the trip was a welcome piece of exercise. After the bike ride we met our other halts and had an excellent lunch in the Cathedral Square. It is truly a lovely city to visit & we will go again.

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PaulJulie
1 Reviews Written
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