First time on board of MSC Bellissima. Thought the itinerary was interesting therefore made the choice. Sail date was 07 March 2020, which was during coronavirus outbreak. They should have cancelled the cruise as there were many Italians and older people. But the aim of this corporation is MONEY and not the well being of people. They cancelled 2 ports of call so just circling around Dubai and Abu Dhabi. But they offered no refund at all. Absolutely nothing to do on board and entertainment lacklustre.
Never been on a cruise ship where you have to pay to use the sauna and steam room. Even fitness classes inside the gym all with a price tag. Other cruise lines offer as daily activities. Staffs were not well trained, giving out contradicting information and lying constantly to cover their backs. Main objective was to squeeze more and more money from customers. Also they made you pay for the theatre shows! Absolutely ridiculous!
Terrible customer service! Even when they made mistake in providing information, they refuse to rectify for customer benefit.