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Norwegian Escape Review

4.0 / 5.0
Editor Rating
2804 reviews
5 Awards

The Cruise of Disappointments

Review for Norwegian Escape to the Western Caribbean
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reedbn202
2-5 Cruises • Age 20s

Rating by category

Cabin
Embarkation
Dining
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Fitness & Recreation

Additional details

Sail Date: Mar 2020
Cabin: Mid-ship Balcony Stateroom

Plain and simple - disappointing. To say the least we were very mislead. This was not a cheap vacation and we didn’t expect it to be, but we also expected it to be at least worth what we paid. We chose this cruise because it matched our travel dates, budgets, and it had a great itinerary. We loved the idea of freestyle dining. No set times, no dress codes, and we didn’t have to eat at tables with strangers - this was the best part about NCL, Freestyle Dining.

The port staff in Miami were very rude and rushed us through without allowing us to ask questions. We arrived in our stateroom to have it not be the stateroom that we booked. Guest relations was able to get it situated. Our steward was very sweet, however I was in complete disbelief at how incredibly rude, unfriendly, and unwelcoming the staff on board was. I was literally yelled at numerous times for asking simple questions. The restaurant staff in the specialty restaurants were extremely professional and good at what they do. The buffet was a nightmare. The food is odd - absolutely terrible in complimentary dining rooms (and all serve the same food at the same time, including the buffet) - absolutely outstanding in the specialty restaurants. The bartenders were slower than snails. Inside bartenders were more attentive than outside ones. They couldn’t care less outside, and the “cocktail servers” hid in corners and talked most the time.

We were usually right in schedule or early arriving into ports which was nice, however tendering was a total nightmare. Some of us waiting over 4 hours and most people with excursions canceled. It was very disorganized, there was no communication from the directors - it was the equivalent to waiting in an airport terminal for a very delayed flight. What a way to spend vacation.

Cabin Review

Mid-ship Balcony Stateroom

Very clean, spacious for a cruise ship, and comfortable. Good closet space and nice size bathroom.

Port Reviews

Harvest Caye

Tender Port - 2 hour wait time - Culture tour was great!

Costa Maya

There is a beach, pool, bar, restaurant area in the port. You can spend all day there! Be prepared to pay though.

8 Helpful Votes

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