We book a cruise with our adult children and our grandchildren during spring break each year. We choose Norwegian because of the kids sail free offers and the number of activities available for the little ones. This year the cruise was not as worry free as usual because of the virus scares throughout the world. We did not cancel because our cruise was before the Norwegian offers to give passengers credit for a future cruise, and our children did not have CFA insurance and would have taken a significant economic hit. Overall, we had a good cruise. There were many good things but also some "misses."
Embarkation was terrible for us. We arrived at the port at 12:30, went quickly through the temperature screen, security, etc, but then my husband and I were in line to board the ship for over an hour. We did not make in on board until after 2:00. This delay was in no way related to the virus because we had already completed the extra screening prior to getting into the line. We went straight to Taste for a bite of lunch. We finished a quick lunch, went to our mini suite, met our steward, and unpacked our carry-ons before the muster drill.
Our room steward kept our cabin clean and we were pleased with him. I wouldn't say that he went above and beyond, but he did a nice job and responded to my request for additional coffee packets promptly. Personally, I do miss the towel animals a little and think not having them removes a bit of the fun. I know I could have requested them, but I did not. My children requested them for their cabins because they have little ones. They asked for the children so I hated to also ask for adults. I felt it was important for the little ones to have that experience. We gave him a nice extra tip for doing the animals. Perhaps Norwegian could do towels for all guests just one night during the cruise so guests could have that experience at some point during their voyage.
We were happy with our cabin. It was mid ship and had a very nice shower. As is the case with other Norwegian ships we've sailed on, we always need additional outlets, but I have learned to bring an outlet adaptor which gives us additional USB ports and an extra outlet for regular plugs. It does not have a surge protector so it is fine for use on the ship. If the USB ports by the bed work properly, it helps, but one of ours did not work.
Parking was okay, but when leaving the elevator in the parking garage wasn't working. That meant having to climb stairs to get to our vehicle. I am physically able to do it, but others were struggling.
We had to tender for this port, but the tenders were efficient without excessive wait time. We booked a clamshell and enjoyed the beach, splash pad, and pool. Overall, it was a nice day.
Just stayed on board and enjoyed the ship's amenities.
This port was the worst day of our entire cruise. We had to tender, and Norwegian did not have enough tenders for efficient transfer to the shore. We had booked an independent excursion, which we missed because we waited 90 minutes for a tender before giving up and just staying on board. We lost our deposit, but more importantly, had we known we'd not be able to get off in a timely manner, we'd have planned to do things like the splash pad early before the crowds got out of hand. I heard them announcing tenders after noon for people with tender ticket numbers that were about half way through those available. It was all blamed on swells and the needed virus sanitation, but Norwegian clearly did not have enough tenders for a ship the size of the Escape.