I was so excited going on this cruise since was my first time. I must say the room was impecable and amazing, but surprisingly no one advised me that there were gonna be a maintenance guy working out of my balcony thank you very much! Specially right after I finished showering going to get dress and bingo, how embarrassed was that, I am a disable person. But this uncomfortable situation didn’t happened once but three times. It didn’t finished there but the next day morning the maintenance guy started working with a heavy electrical machine making that only strong noise. They were going to verify with maintenance department to confirm this work order and provide a better assistance. I spoke to numerous customer service representative such as Marionela, Ivonne and more. I’ve been told Maria the supervisor was gonna call me back and as of today 4 months later I’m still waiting.