I want to start off by saying that I recognize that this is a stressful time for everyone including and especially for the travel industry. We cruised from March 8 to March 15. On March 8 when we left, COVID19 was a concern but not to the same extent it was by the end of our cruise.
That being said, the service on this ship is terrible from day one.This as my first time with NCL, but I have cruised with Carnival, Royal Caribbean, and Celebrity. ALL of them completely blow NCL out of the water.It seemed like they were really short staffed. At night in The Local (the only place to get food after 11:30 unless you want to pay $9.95 for room service) tables sat uncleared and totally filthy, the hot tubs in the evening constantly had empty plastic cups flying around them and squashed out cigarette butts in the filters. During the morning hours there was garbage floating around in the pool. There were never enough bar tenders, finding a server around the pool or in the theater, or really at any restaurant was a hard task. We waited about an average of half an hour for a drink. I asked Customer Service about this assuming COVID19 had them short staffed but I was told that they were full staffed and "its normal to wait a long time for things on big ships." I noticed that there were no drink servers in the main buffet area and asked about that and was told "It is self serve and we don't have servers but there is a walk up bar in the buffet if you want a drink." There are 4000 people on this ship, most of which have the "free drink package" (except for the additional 20% added for gratuities and additional taxes you pay per drink when docked in at certain ports) and one bar in the buffet,with one, maybe two bartenders. You do the math on this one. You get to choose between waiting in line for forty minutes for a drink or eating with your family.
The staff on this ship didn't seem motivated at all and they were just down right miserable in some instances.At the bar by the kids pool my son was sitting on a stool at the bar while I was waiting for a drink and the bartender snapped "get down, no kids". the towel guys were very rude and abrupt as well. It definitely did not have the friendly feel you get used to on other cruise lines or even all inclusive land vacations