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Norwegian Sky Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
2,195 Reviews

Worst experience of 3 with NCL

Norwegian Sky Cruise Review by Ckutch

3 people found this helpful
Trip Details
  • Sail Date: Mar 2020
  • Destination: the Bahamas
  • Cabin Type: Mid-Ship Balcony


Spring break cruise, my MISTAKE. Screaming, drinking, banging on doors in the middle of the night, singing " coronavirus in the hallways" at 3am. Watched a couple of spring breakers who coughed without covering mouth and/or putting head into sleeve or anything more than one time, tried to avoid them as much as possible. Lesson learned!

The balcony staterooms have been changed to have 1 glass door and a port hole design which was unexpected as we have always experienced 2 glass doors which helps you not feel confined in such a small area. Do NOT like the new design. Will never book SKY again.

1)Cruise rep: Purchased cruise credits from previous cruise, after booking new cruise called back to inquire if they could be used as discount, NO. I had to mention it at time of booking, she suggested to save for next cruise. It's on our account why didn't our cruise rep inquire if any certificates /discounts to be used when booking? Had questions from other persons traveling with us to be clear on what the "free amenities" were was asked not to send emails but to call her. She was a little condescending at times.

2)Itinerary @sea,

Day 1: Was advised our trip had to be changed due to weather so we went opposite direction only to find that weather prevented us from our PRIMARY excursion and port. We did not even stop (all day at sea) but found out later that another cruise line simply waited an hour and was given permission to dock. This was first time was feeling the movement of ship as many people were crying and complained of nausea. It was horrible. Since we lost our excursion villa ($350) we tried in vain to get another one at next port, service desk rep says he could try, we began that request at 9:10 am, checked back in 4 times at the desk to hear that NCL had not received a response from folks @ Pearl Island. No courtesy feedback from NCL service desk to say, cannot confirm suggest you try something else.

Day 2: docked then ran to service desk to pay $99 each ($600 for our party) to board a 15 minute boat ride (raining & overcast) to a new area "Pearl Island" that it was first come first serve to get a cabana but no one knew the "additional" cost. Literally people jumped off the boat and hurried to get that premiere spot. Society shows itself in times such as this. Talked to Pearl Island Manager to find the cost of the cabana for 6 was a mere $500 additional which included pillows, no food, drinks or private access to beach. There were other cabanas for rent maximum party of 2 adults , 1 child for $450 each no guarantee of getting 2 together so ended up on beach loungers for free. FYI: ALL of the cabanas were EMPTY the whole time, we offered half the price for the big one but were turned down. Be AWARE, NO easy access to the beach on certain areas where there are chairs, a stone wall 3-4', no steps, had to step down a good 12-15 inches into the sand with sharp shells this is OK if you are young and strong legs , horrible if older in age. On the return boat ride in the HOT sun we were given an informative lesson on who the rich and famous are in the area and a look at their homes only to see on the opposite side of the area appeared to be the working mans area which was totally depressing.. I filled out the excursion card with positive reviews for the crew but that's all.

Day 3: docked @ last port, burnt from sun so stayed onboard only to find due to port laws all fun things to do are closed as not to take business away from port. Bummer.

It may appear that if we kept original routing everything would have worked out as weather was better on return. My opinions are strong because my expectations were high as we never experienced disappointment with NCL and to top it off we were dealing with the corona virus pandemic...We could NOT cancel because NCL would not give refunds/credits until March 10th which was a day after we embarked. What a joke!


Mar 09:Embarkation was wonderful, thank you. The Palace for lunch, server "Remian"

PERFECT. Cagneys for dinner as expected- 10/10 food & service.

Mar 10: Food gallery very impressive as so many choices and delicious. Lunch @ Palace

recommended. Dinner @ Crossings which was a pleasant surprise.

Mar 11: At port all day. Dinner @Le Bistro is undeniably our favorite worth the money. Food outstanding, server Leila was top notch. To our surprise after having the best experience ever..while walking out of LeBistro was the TOP CHEF herself as seen on NCL TV as part of the crew. She was as nice in person as she appeared on TV so we thanked her for a delicious dinner, a wonderful memory and complimented her on her dance routine on TV.

Mar 12: Our favorite bar tender worked primarily in The Local bar located AFT on the ship from 6pm- closing, gave us his name as Tom Cruise... OK. Dinner @the Local was very good, pub/ bar food but a great way to end the cruise.

Most often during this cruise, spring breakers were polite, but there are always a few that break the mold. It was obvious this was a success to them so good for them!


Leila. Le Bistro

Tom cruise The Local

Andresthia. Cabin attendant. (Adorable woman).

Ramein. Crossings& The Palace

Disembarking was much easier than expected, breezed through it once we were "released" by Miami. Glad to be home. Found an Uber and to the airport which is another story to be told.

Ckutch's Full Rating Summary
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Cabin Review

Mid-Ship Balcony

Did NOT like the balcony rooms with the little PORT window is stupid. I prefer the double glass doors to give that true ocean view. I felt more confined in this style of cabin , will never book this again.

All other cruise ships we docked by had either 2 glass (sliding doors) or 3 glass panels no port hole.

The attendant was awesome.

Our adorable woman , her name began with an "A" was superb, she has the perfect personality for this job, her work ethic was exceptional. Give her a 10/10.

Thank you it was a pleasure meeting you.


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