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Having experienced their river cruise previously, wanted to try the ocean version with Viking. I was not disappointed by the experience. I found the company extremely professional in their approach to just about everything. The organisation/logistics efficiently well managed. Catering on board....great choice of restaurants/food and beverages and wonderful crew service at all times. The cabin (Penthouse Veranda) was worth the upgrade cost....very well designed with more than enough storage for 2 people and space to relax as well as the balcony of course. A complementary mini bar, was a welcome feature with guests able to ask the stateroom attendant for their favourite tipple! Entertainment was a good mix, catering for the demographics of the guests and the itinerary. Inclusive excursions were a bit basic, but gave you a rough idea to be able to navigate your own way around the ports at you leisure later. Some of the optional excursions were, I thought rather expensive, however, some of my fellow passengers (more seasoned than me!) had made their own arrangements with alternative providers at a better rate for the same excursion. A lesson for future cruises...! I also felt that the descriptions provided by Viking on their web site, at the point you might be considering booking these, were a bit scant on operational details. For example, the trip over land to the Arctic Circle involved a 4/5 hour return coach journey out of a 7 hour total excursion. Leaving little time to explore the features 'sold' to you on the web description. Also, on this particular trip, the actual Arctic Circle Centre we found on arrival was closed for the winter!! This fact was never mentioned previously!! Another point worth mentioning as regards the pre/post extension on this particular trip. The hotel chosen was the Radisson Blu in Bergen. An international chain, of course and in a great location right on the Bryggen. However, the over all experience at this hotel was poor. From the amenities offered, customer service and guest information....all below par for a 4* standard of hotel. Again, some guests had made their own arrangements hotel wise, and I think this might be valid suggestion for future bookings, despite having the convenience of Viking making all your on shore arrangements. I felt it did not represent good value for money at £389 for 2 nights bed and breakfast! The embarkation process at Tilbury could have had a smoother process for guests arriving into Tilbury town....no transport was immediately available to take people from the town to the dock area and a walk would involve c.20 minute route (with suitcases in tow!). So despite some of the above niggles I've mentioned, I would still highly rate Viking on the back of this Northern Lights Cruise and would not hesitate to make another booking with them. I have of course learned of some alternative options as detailed above and, with most things have a bit more experience to do things a bit differently next time. All crew and staff worked very hard to make your experience a 5* one, and with the few exceptions mentioned, I think they achieved this goal.

A great experience with Viking Star!

Viking Star Cruise Review by fairweathertraveller

1 person found this helpful
Trip Details
  • Sail Date: February 2020
  • Destination: Baltic Sea
Having experienced their river cruise previously, wanted to try the ocean version with Viking. I was not disappointed by the experience. I found the company extremely professional in their approach to just about everything. The organisation/logistics efficiently well managed. Catering on board....great choice of restaurants/food and beverages and wonderful crew service at all times. The cabin (Penthouse Veranda) was worth the upgrade cost....very well designed with more than enough storage for 2 people and space to relax as well as the balcony of course. A complementary mini bar, was a welcome feature with guests able to ask the stateroom attendant for their favourite tipple!

Entertainment was a good mix, catering for the demographics of the guests and the itinerary. Inclusive excursions were a bit basic, but gave you a rough idea to be able to navigate your own way around the ports at you leisure later. Some of the optional excursions were, I thought rather expensive, however, some of my fellow passengers (more seasoned than me!) had made their own arrangements with alternative providers at a better rate for the same excursion. A lesson for future cruises...! I also felt that the descriptions provided by Viking on their web site, at the point you might be considering booking these, were a bit scant on operational details. For example, the trip over land to the Arctic Circle involved a 4/5 hour return coach journey out of a 7 hour total excursion. Leaving little time to explore the features 'sold' to you on the web description. Also, on this particular trip, the actual Arctic Circle Centre we found on arrival was closed for the winter!! This fact was never mentioned previously!!

Another point worth mentioning as regards the pre/post extension on this particular trip. The hotel chosen was the Radisson Blu in Bergen. An international chain, of course and in a great location right on the Bryggen. However, the over all experience at this hotel was poor. From the amenities offered, customer service and guest information....all below par for a 4* standard of hotel. Again, some guests had made their own arrangements hotel wise, and I think this might be valid suggestion for future bookings, despite having the convenience of Viking making all your on shore arrangements. I felt it did not represent good value for money at £389 for 2 nights bed and breakfast!

The embarkation process at Tilbury could have had a smoother process for guests arriving into Tilbury town....no transport was immediately available to take people from the town to the dock area and a walk would involve c.20 minute route (with suitcases in tow!).

So despite some of the above niggles I've mentioned, I would still highly rate Viking on the back of this Northern Lights Cruise and would not hesitate to make another booking with them. I have of course learned of some alternative options as detailed above and, with most things have a bit more experience to do things a bit differently next time. All crew and staff worked very hard to make your experience a 5* one, and with the few exceptions mentioned, I think they achieved this goal.
fairweathertraveller’s Full Rating Summary
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Cabin Review

Cabin
Extremely well designed, with more than enough storage space for 2 adults. Comfortable bedding and relaxation area very comfortable. Powerful shower with quality toiletries. TV/programmes excellent with very up to the minute movie offerings as well as good guest relations information/account details and ship tracking. Complementary bar offering 'favourite' drinks.
Maybe choose a mid ship stateroom in future to alleviate some of the sea turbulance of being so far at the front of the ship!

Port & Shore Excursion Reviews