Background Information: My husband, two year old daughter, and I booked this cruise for three reasons 1) Visited glacier bay, a must, 2)Round trip out of Seattle (yes there are more scenic venues, but cost was a factor), and 3) Value for money. Holland America has a fairly good product and has a legacy in Alaska. Hotel Info (if any): Stayed at homewood suite s post cruise. Enjoyed the small kitchen and roomy suite with seperate bedroom. Ship Info: The Zaadam is still a servicable ship. Although she did have areas where she showed her age (slight rust, wear in elevators), she was fairly well maintained. This ship has a full promenade, which is missing in some newer ships, and has a covered pool area which is a must in Alaska. She does not have all the recent hype features (rock climbing, skating rink, flowrider, poolside screen), but the reality is that in Alaska the trip is port intensive and sea days are best spent recooperating or viewing glacier bay on deck. Very limited (NO) activities for toddler set, but staff was generally very friendly to young passengers. Self service laundry available, but beware that signs will point you to a phantom laundry room on deck one that does not exist. Activities: A wide variety of more sedate activities are available (bingo, movies, trivia, cooking demos, wine tastings), but there are some fitness options available with an occassional free workout class in the gym. The gym is functional. Avoid the port shopping talk, as this was 45 minutes of time I will never get back- I wanted to know what eash port's unique items were, not about diamonds international or other generic stores found in any port worldwide. The talks about destinations were somewhat interesting. Service: The service was typically excellent on an individual staff level, but I had to wonder if staff had been cut since we last sailed Holland America. They were eager to please but at times had problems with promptness or personalized service due to being overtasked. For example, while wondering while dinner was taking so long I noticed that our waiter was literally speed walking between tables. Room stewards do a typically good job, but do not seem to have the quirks of individuals passengers in mind as much as in the past.On the other hand, the ice cream lady Elly was very nice to my daughter and had her name memorized. They were too business oriented as a rule, although perhaps they had to be to complete the required tasks. Port & Shore Excursions- We did not book through the ship. We booked family air in Ketchican and for 200 less than the similar cruise ship excursion, had a small private float plane with a personable guide. Highly recommend them as a great way to see Mysty Fjords from the air. Travel To Port of Embarkation- By plane on Southwest. Highly recommend them as there are not as many fees and your luggage actually arrives. Used a towncar $45 for roughly the same price of a taxi, but with the benefit of being picked up by bag claim vs toting suitcases up stairs to wait for a taxi. Stateroom: Oceanview. In May it is typically too cold to fully enjoy a balcony and when cruising glacier bay the promenade is probably you best viewing spot as you can change sides based on view. My only complaint- Room 1958, was that at one point a strong diesel smell was in the room and we woke with major headaches. My concern was if diesel fumes can get into the room, can co as well? The front desk did deodorize the room but a quick check with a co gas monitor should have been performed for safety (this is coming from a firefighter). Room had two singles joined together and a couch that converted to a bed. The toddler actually enjoyed this as it was fairly close to the ground and was like a big girl bed. One feature we enjoyed was the bath tub- a must for young kids. We did miss the refridgerator (none in the room). Dining: Open, which is a mixed bag. Excellent for Alaska as port times are sometimes random, but a negative as the waiters do not learn your quirks. For example, with a toddler serving in a glass vs a goblet and removing extra silverware is a must. Typical fare at the Lido buffet, on par with just about every cruise line and nothing to write home about. In spite an occassional dud in main dining room, rumors of food quality going down seem to be only that. In general the food in main dining rooms seemed to be cooked well, with lobster and crab legs correct vs. rubbery on other lines. Lobster was actually a decent size. Ingredients were of a good quality. Do avoid the salmon- dry and overdone. Children's Clubs: Nothing for under threes or unpotty trained. For two year olds, I do like NCl's policy where they will page you if your child needs to be changed vs. no acess at all with Holland. They did offer to loan a book or toy, but in general was treated as if she had the plague and was not even allowed to play under adult supervision. In room sitting is offered, but we are somewhat hesitant to use strangers. Just a couple hours small group sitting would have been appreciated. Entertainment: Average stage shows. We did enjoy a few of the music groups that played dance music. Movies that were recently out on DVD were available. Disembarkation: Fairly smooth. Out in under 15 minutes after assigned disembarkation time. Summary: Excellent cruise for money that visited scenic ports. Ship was not a destination in itself, but still provided an enjoyable getaway.

Eagles and Bears Oh My!

Zaandam Cruise Review by williamsk

1 person found this helpful
Trip Details
  • Sail Date: May 2010
  • Destination: Alaska
Background Information: My husband, two year old daughter, and I booked this cruise for three reasons 1) Visited glacier bay, a must, 2)Round trip out of Seattle (yes there are more scenic venues, but cost was a factor), and 3) Value for money. Holland America has a fairly good product and has a legacy in Alaska. Hotel Info (if any): Stayed at homewood suite s post cruise. Enjoyed the small kitchen and roomy suite with seperate bedroom. Ship Info: The Zaadam is still a servicable ship. Although she did have areas where she showed her age (slight rust, wear in elevators), she was fairly well maintained. This ship has a full promenade, which is missing in some newer ships, and has a covered pool area which is a must in Alaska. She does not have all the recent hype features (rock climbing, skating rink, flowrider, poolside screen), but the reality is that in Alaska the trip is port intensive and sea days are best spent recooperating or viewing glacier bay on deck. Very limited (NO) activities for toddler set, but staff was generally very friendly to young passengers. Self service laundry available, but beware that signs will point you to a phantom laundry room on deck one that does not exist.
Activities: A wide variety of more sedate activities are available (bingo, movies, trivia, cooking demos, wine tastings), but there are some fitness options available with an occassional free workout class in the gym. The gym is functional. Avoid the port shopping talk, as this was 45 minutes of time I will never get back- I wanted to know what eash port's unique items were, not about diamonds international or other generic stores found in any port worldwide. The talks about destinations were somewhat interesting.
Service: The service was typically excellent on an individual staff level, but I had to wonder if staff had been cut since we last sailed Holland America. They were eager to please but at times had problems with promptness or personalized service due to being overtasked. For example, while wondering while dinner was taking so long I noticed that our waiter was literally speed walking between tables. Room stewards do a typically good job, but do not seem to have the quirks of individuals passengers in mind as much as in the past.On the other hand, the ice cream lady Elly was very nice to my daughter and had her name memorized. They were too business oriented as a rule, although perhaps they had to be to complete the required tasks.
Port & Shore Excursions- We did not book through the ship. We booked family air in Ketchican and for 200 less than the similar cruise ship excursion, had a small private float plane with a personable guide. Highly recommend them as a great way to see Mysty Fjords from the air. Travel To Port of Embarkation- By plane on Southwest. Highly recommend them as there are not as many fees and your luggage actually arrives. Used a towncar $45 for roughly the same price of a taxi, but with the benefit of being picked up by bag claim vs toting suitcases up stairs to wait for a taxi.
Stateroom: Oceanview. In May it is typically too cold to fully enjoy a balcony and when cruising glacier bay the promenade is probably you best viewing spot as you can change sides based on view. My only complaint- Room 1958, was that at one point a strong diesel smell was in the room and we woke with major headaches. My concern was if diesel fumes can get into the room, can co as well? The front desk did deodorize the room but a quick check with a co gas monitor should have been performed for safety (this is coming from a firefighter). Room had two singles joined together and a couch that converted to a bed. The toddler actually enjoyed this as it was fairly close to the ground and was like a big girl bed. One feature we enjoyed was the bath tub- a must for young kids. We did miss the refridgerator (none in the room).
Dining: Open, which is a mixed bag. Excellent for Alaska as port times are sometimes random, but a negative as the waiters do not learn your quirks. For example, with a toddler serving in a glass vs a goblet and removing extra silverware is a must. Typical fare at the Lido buffet, on par with just about every cruise line and nothing to write home about. In spite an occassional dud in main dining room, rumors of food quality going down seem to be only that. In general the food in main dining rooms seemed to be cooked well, with lobster and crab legs correct vs. rubbery on other lines. Lobster was actually a decent size. Ingredients were of a good quality. Do avoid the salmon- dry and overdone.
Children's Clubs: Nothing for under threes or unpotty trained. For two year olds, I do like NCl's policy where they will page you if your child needs to be changed vs. no acess at all with Holland. They did offer to loan a book or toy, but in general was treated as if she had the plague and was not even allowed to play under adult supervision. In room sitting is offered, but we are somewhat hesitant to use strangers. Just a couple hours small group sitting would have been appreciated. Entertainment: Average stage shows. We did enjoy a few of the music groups that played dance music. Movies that were recently out on DVD were available. Disembarkation: Fairly smooth. Out in under 15 minutes after assigned disembarkation time. Summary: Excellent cruise for money that visited scenic ports. Ship was not a destination in itself, but still provided an enjoyable getaway.
williamsk’s Full Rating Summary
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Cabin Review

Cabin 1958
1958-

Oceanview with tub in bathroom. Fairly quiet but did have an odd diesel smell one day that caused headaches. Like Holland America's staterooms (ocean and interior, better than many other lines). Did not like lack of refridgerator.
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