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• We got the impression that the ship was over capacity, as it was almost impossible to get to the food stations or even get a table at the buffets at mealtimes, due to the sheer quantity of guests. • The embarkation and disembarkation processes were tedious and frustrating due to the number of people that had to be checked in and the added admin overhead of filling in health questionnaires because of the Corona virus. • Once onboard the ship after embarkation, there was a distinct lack of direction or guidance in terms of where to go while waiting for rooms to be readied and when the announcement came that the rooms where ready, it was difficult to find exactly where these rooms where. • The lock to our cabin was problematic and we reported it multiple times, but it wasn’t fixed. • We had to ask for toilet paper for our cabin numerous times, at the time that we arrived we had one roll which had been almost used up. It was only late that night that we were given additional toilet paper. • Our visit to Pomene unfortunately had to be cancelled due to low tide conditions and it was deemed unsafe by the Captain to ferry guests between the ship and the island. While we appreciate that this was outside the control of MSC, there was an announcement which claimed that alternative entertainment would be provided to guests. This never happened. It might have been a nice gesture, if MSC had provided guests with a couple of free drinks, perhaps free room service, or delivered on the promise of alternative entertainment, to make up for that cancellation. At least we did get refunded for our land excursions. • Noisy neighbours were a problem quite often – on the first day, shortly after arriving at our cabin, I had to ask a neighbour to turn down his loud music. We also had to deal with rowdy guests at ungodly hours in the morning, as they returned to their cabins – perhaps a more visible security presence would have discouraged people from contravening these rules. • At disembarkation, although our bags were labelled and tagged as instructed and placed in the corridor the previous night, one of our bags were temporarily lost as it was left outside building for some unknown reason. We missed the first shuttle to the airport because of this. Though there are many negative points, there are some positives too : • I thoroughly enjoyed the lounges, the bars, and the restaurants. The staff in these areas were a delight and the service in these sections of the ship was great. • The theatre shows were a highlight and very enjoyable. • The ship itself is quite beautiful and classy.

So many problems due to one cause

MSC Orchestra Cruise Review by OOKenobi101

4 people found this helpful
Trip Details
  • Sail Date: March 2020
  • Destination: Africa
  • Cabin Type: Balcony Stateroom – Aurea
• We got the impression that the ship was over capacity, as it was almost impossible to get to the food stations or even get a table at the buffets at mealtimes, due to the sheer quantity of guests.

• The embarkation and disembarkation processes were tedious and frustrating due to the number of people that had to be checked in and the added admin overhead of filling in health questionnaires because of the Corona virus.

• Once onboard the ship after embarkation, there was a distinct lack of direction or guidance in terms of where to go while waiting for rooms to be readied and when the announcement came that the rooms where ready, it was difficult to find exactly where these rooms where.

• The lock to our cabin was problematic and we reported it multiple times, but it wasn’t fixed.

• We had to ask for toilet paper for our cabin numerous times, at the time that we arrived we had one roll which had been almost used up. It was only late that night that we were given additional toilet paper.

• Our visit to Pomene unfortunately had to be cancelled due to low tide conditions and it was deemed unsafe by the Captain to ferry guests between the ship and the island. While we appreciate that this was outside the control of MSC, there was an announcement which claimed that alternative entertainment would be provided to guests. This never happened. It might have been a nice gesture, if MSC had provided guests with a couple of free drinks, perhaps free room service, or delivered on the promise of alternative entertainment, to make up for that cancellation. At least we did get refunded for our land excursions.

• Noisy neighbours were a problem quite often – on the first day, shortly after arriving at our cabin, I had to ask a neighbour to turn down his loud music. We also had to deal with rowdy guests at ungodly hours in the morning, as they returned to their cabins – perhaps a more visible security presence would have discouraged people from contravening these rules.

• At disembarkation, although our bags were labelled and tagged as instructed and placed in the corridor the previous night, one of our bags were temporarily lost as it was left outside building for some unknown reason. We missed the first shuttle to the airport because of this.

Though there are many negative points, there are some positives too :

• I thoroughly enjoyed the lounges, the bars, and the restaurants. The staff in these areas were a delight and the service in these sections of the ship was great.

• The theatre shows were a highlight and very enjoyable.

• The ship itself is quite beautiful and classy.
OOKenobi101’s Full Rating Summary
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Cabin Review

Balcony Stateroom – Aurea
Cabin B3
The cabin was adequate - nice to have a balcony, the views were quite spectacular at times. However, there was a problem with the door lock and though we reported it many times, it was not attended to.
The bathroom is very small and the shower in particular can be troublesome for tall people (I'm 1.96m tall and wasn't really able to lift my arms in the shower...)
Xilofono Deck Inside Cabins, Balcony Cabins, Suite Cabins