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Carnival Freedom Review

4.5 / 5.0
Editor Rating
1286 reviews
7 Awards

First and Last Carnival Cruise

Review for Carnival Freedom to the Western Caribbean
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phillip0604
First Time Cruiser • Age 40s

Rating by category

Cabin
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Additional details

Sail Date: Mar 2020
Cabin: Balcony
Traveled with children

This was my first cruise and probably the last one. To start with when we arrived we were not told that the bags could be checked in and taken to the rooms when it was ready later. The room was not available until 2 pm. We had a check in time of 1130-1200. The service form the start was terrible. We were not informed of any of the events that were planned for the cruise. We missed the clue game, that ran for the entirety of the cruise.

I am a disabled veteran and I was trying to get the priority boarding. I was not able to get this and even when I was there and talking to the Carnival representatives, the only answer is that we can get a wheel chair. This is not the issue. What i needed was time to be able to get on and off, not in the crush of people. A sign we should have recognized as the beginning of the worst vacation customer service we have ever had. The first 2 days the trip was miserable as you could not walk around without wobbling because the ship was so turbulent. There never was any announcement or mention as to what was going on, or saying that we apologize for the roughness and let us do something to make it better.

The room was small and run down. The bed was supposed to be a king but would not pass for a queen. The remote would not work. The ship as a whole looked tire and rundown and in need of maintenance.

Cabin Review

Balcony

small, dirty, none of the amenities promised in the description.

15 Helpful Votes

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