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Serenade of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,679 Reviews

Awesome Ports, But......

Serenade of the Seas Cruise Review by sandykj

2 people found this helpful
Trip Details
  • Sail Date: Mar 2020
  • Destination: the Southern Caribbean
  • Cabin Type: Ocean View Balcony

We chose this itinerary because of the wonderful ports and 4 days at sea, which we really enjoy. The weather was magnificent! Lots of “older citizens” on this trip! Wow! Many are demanding and quite cheap! Another issue is that the staff does not enforce the rule of not holding lounge chairs around the pool. If you want a chair, you need to get up before 7:00 am and go put your towels on a chair. We didn’t want to play that game so we rarely had a place to sit.

We enjoyed a few of the shows in the Tropics Theatre, but again, the saving of chairs made it difficult to get a place to sit unless you arrived very early to the show. There also is a movie theater that shows good movies which we enjoyed. We are not casino people, so we didn’t use that area. It’s very smokey in there!!

Our dining experience was bumpy at the start. We had the 8:00 pm seating. The first night was a disaster-incredibly slow service, cold food, no beverage was brought to our table until we were nearly done with our meal. We were the last table in the dining room to leave. It was BAD! The dining room manager was apologetic and promised us that the next night would be better. Well, it was better, but still really slow. Again, long waits, slow beverage service and cold soggy food. After the third night of the same service, we gave up and went to the 5:30 dinners. The dining room management was fabulous and worked hard to accommodate us. Things improved dramatically! Don’t be afraid to speak up if your service is poor!

The ship is showing it age as the furniture is quite worn and banged up in the public areas. The dining room chairs are filthy. Maybe now that the cruise industry is closed down for a few weeks because of the Coronavirus, they will be able to clean these up.

The Windjammer Buffet is the typical busy place. Decent food and very clean!! We enjoyed many of the bars, entertainment and service throughout the ship!

The Centrum area is small and busy. There is not nearly enough seating, so again, be prepared to stand. The smoking area is positioned so that the much if the ship smells of cigarettes smoke! As non smokers, we didn’t care for that.

The crew was very nice and work hard to keep the ship clean. I believe that we were the last cruise before the industry was closed down for the month because of the Coronavirus. We had a wonderful time and enjoyed the ports, the excursions we had, and our time away from the routine of daily life!

sandykj's Full Rating Summary
Onboard Experience
Enrichment Activities
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Shore Excursions
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Cabin Review

Ocean View Balcony

Small but clean! Getting older and showing wear, but again, clean! Comfortable bed!

Port & Shore Excursion Reviews

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3 Reviews Written
2 Helpful Votes
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