We were looking forward to this cruise due to the itinerary. One of the ports of call was Trinidad which was where my father was born so there was a personal connection. WE were disappointed that this 14 day cruse was reduced to 11 days due to a virus that infected many of the passengers on the ship. We were disappointed in the need to return to port early (and only were able to visit 3 of the 8 ports on the itinerary) but we completely understand the need to do this. We had wonderful weather - so as they say - when you get lemons make lemonade!!!
Having said that this was our second Princess cruise within the last 6 months (sailed Alaska on the Coral Princess in September 2019) and we were again underwhelmed. We have one more Princess cruise booked for April 2021 - Transatlantic on the new Enchanted Princess and unless there is a big turn around this will be our last Princess cruise.
The embarkation and disembarkation process is all a science now so there are no issues there. Very efficient and well managed. We were in a balcony cabin (A308) which was your typical balcony room. Bed was comfortable and love having access to the outside. There was an overhang which is always good to protect from sun (if needed) or rain. A cabin steward had little personality and as the cruise went on, when we did see him, he always appeared impatient that were were in our room. It seemed as though we had to work around his schedule.
We had a late seating with a table of 8. Plan on at least two hours as service was slow. It appears as though Princess has cut back on dining room staff. Every night one of our servers would pour one of the table guests wine and then we would have to either ask for our or get up and get our bottle and pour it ourselves. We often had to wait long periods of time to receive our food and several times the orders were confused. Some of the main meals were very good but on average we were disappointed with the overall selection. We heard form a couple fo table guests that went to the buffet rather than the main dining room that there was a better selection and certainly much quicker at the buffet.
Since dining is a big part of our cruise experience we are disappointed in the lower quality of food and service that we have received on our last two Princess cruises.
Medallion is the new option for Princess. It has great potential. Again we experienced the reduction in staff when we were wanting a drink around the pool. we couldn't find out steward to take our order so we had to go get them ourselves or order through the app. Ordering through the app expect up to 10 - 15 minute wait. One word of advice however, if you order try not to change your location. One of our cruise partners ordered a drink and then decided to go for a walk. The poor server had to chase her around the ship!!! LOL
In this day and age I still can't believe that Princess allows smoking in the Casino. There is a designated smoking are on the ship but it is a free for all in the Casino. Decidedly unhealthy regardless of the venting they have.
Even though the ship had undergone a refurbishing in May 2019 the ship looks tired.
Clean and efficient. Cabin steward did his job but very little personality.