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We chose this cruise for the opportunity to see several landscape/wildlife areas of south america that we have always wanted to see. Tores del Paine National Park in Patagonia Chile was our primary reason for this cruise. We have cruised with Princess on four previous occasions- Panama Canal, Alaska, Caribbean and Rome to Athens. We have only had minor problems with Princess and thus the reason for choosing Princess for our South American adventure.. Unfortunately, this cruise with Princess was a huge disappointment because of numerous problems with shore excursions as well as repeated misleading or false information given to us by multiple Customer relations representatives and 800 Princess operators. The food, cabin service and entertainment were very good to excellent. Our cabin steward Frango was the best we have had in all of our cruising days. Our mattress was totally worn out with a large sag in the middle. The first night was terrible due to the mattress but then Frango figured out how to reinforce the middle so that we could sleep. As stated earlier, Tores del Paine national park in Patagonia chile was the main reason for choosing this trip. However, after we had a confirmed and paid reservation, Princess cancelled the excursion without explanation and then reinstated the excursion without 9 booked and confirmed passengers including my wife and I. We certainly would understand a weather or safety related cancellation but that was not the problem. We heard 6 different reasons for cancelling, none of which were true. The trip is over and we never did get the truth. We were offered $100.00 on board credit for our troubles which as an insult for all of the hours spent trying to resolve the problem. We also had problems with two more shore excursions partly due to weather but mostly due to lack of planning and organization on the part of Princess. We ended up changing the last four days of our South American trip and buying flight tickets from Santiago, Chile to Puerto Natales, Chile in order to see the national park that mysteriously was cancelled by Princess. This all happened two days before we left the US and at considerable added cost to us. One final note- I sent two letters via email to Jan Swarz- Princess CEO about our problems but they were intercepted by Princess Customer Relations as they have " authority to respond to all messages sent to the CEO. PS- this all happened well before the Corono Virus problems so that is not the excuse.

A cruise of two opposites!

Coral Princess Cruise Review by rhrant

Trip Details
  • Sail Date: February 2020
  • Destination: South America
  • Cabin Type: Mini-Suite without Balcony
We chose this cruise for the opportunity to see several landscape/wildlife areas of south america that we have always wanted to see. Tores del Paine National Park in Patagonia Chile was our primary reason for this cruise. We have cruised with Princess on four previous occasions- Panama Canal, Alaska, Caribbean and Rome to Athens. We have only had minor problems with Princess and thus the reason for choosing Princess for our South American adventure..

Unfortunately, this cruise with Princess was a huge disappointment because of numerous problems with shore excursions as well as repeated misleading or false information given to us by multiple Customer relations representatives and 800 Princess operators.

The food, cabin service and entertainment were very good to excellent. Our cabin steward Frango was the best we have had in all of our cruising days. Our mattress was totally worn out with a large sag in the middle. The first night was terrible due to the mattress but then Frango figured out how to reinforce the middle so that we could sleep.

As stated earlier, Tores del Paine national park in Patagonia chile was the main reason for choosing this trip. However, after we had a confirmed and paid reservation, Princess cancelled the excursion without explanation and then reinstated the excursion without 9 booked and confirmed passengers including my wife and I. We certainly would understand a weather or safety related cancellation but that was not the problem. We heard 6 different reasons for cancelling, none of which were true. The trip is over and we never did get the truth. We were offered $100.00 on board credit for our troubles which as an insult for all of the hours spent trying to resolve the problem. We also had problems with two more shore excursions partly due to weather but mostly due to lack of planning and organization on the part of Princess.

We ended up changing the last four days of our South American trip and buying flight tickets from Santiago, Chile to Puerto Natales, Chile in order to see the national park that mysteriously was cancelled by Princess. This all happened two days before we left the US and at considerable added cost to us. One final note- I sent two letters via email to Jan Swarz- Princess CEO about our problems but they were intercepted by Princess Customer Relations as they have " authority to respond to all messages sent to the CEO.

PS- this all happened well before the Corono Virus problems so that is not the excuse.
rhrant’s Full Rating Summary
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Cabin Review

Mini-Suite without Balcony
Cabin MY
We were told that we were getting a mini-suite with a balcony but that is not what we received. It was very nice and roomy, but not what we were told we were getiing.
Baja Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins