Just recently returned from NCL Spirit cruise that was suppose to be 21 days from Rome-Dubai, leaving on Feb. 11. This was changed because the ship was being refurbished and it was not ready. New date Feb. 14. We were not notified until 5 days before sailing, after we were in route to spend a few days in Rome. Because of this there were 4 ports that were deleted. They offered $300 for flight changes. We had already left so flights was not an issue but they would not offer the money towards hotels if not needed for flights. Which is ridiculous.
It took 4 hours to board the ship because they were so unorganized. The ship should have never been able to depart. Toilets around the ship and in cabins did not work. No hot water for days. Flooding in the halls and around elevator, squishy wet carpet everywhere. Terrible smells from carpet glue and other construction. People were sick from the smell. Lights in some cabins never worked. Our cabin door did not lock and close properly. The staff was clearly not trained. No one knew what to do. Lines were huge at customer service desk with no resolve. Took three hours to debark ship at first port because they were so unorganized. We lost half a day in Jerusalem. Took almost two hours to get main entree in dinning room. Finally just ate at buffet. Jets did not work in Jacuzzi's. Games and events around the ship were very poor. They had you carry around a card they signed when you went to the games. After 10 signatures you turned it in for for a bottle opener or deck of cards. Hardly any shopping areas. The shows were very poor except for their dancers which were very good. Said they would give us 25% off cruise and another 25% towards another which I have not seen. I have reached out to them about this but no answer as yet.