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We were really excited to be going on the costa fortuna cruise ship. We arranged for the appropriate visas for cambodia, travel insurance and up to date passports as these were required documentations by costa, otherwise you would be denied boarding the cruise. Well to start off, we were not even asked for these documentations upon arrival and second, we did not need to do the visas as costa would have arranged the visa while on board. The food was horrible, at the buffet and for 2 weeks it was same for breakfast, lunch and dinner and the so called bacon they served was burnt that it looked like it was cremated. Coffee was only served at breakfast, lunch and dinner. Other cruise we did had coffee and snacks available 24/7. Bad luck if you went on an excursion and returned late as after 2pm doors were closed and reopened at 7pm. Hand sanitizers in the eating areas were often empty or broken. With the Corona virus around you would think that COSTA would have someone at each point where the sanitizers were to insure people used them before entering the buffet area but not one attended was ever present Now, for the dinner reservation at the fancy restaurants, well the meals were not that spectacular either, you had to pay for the water where it was free in the buffet. The constant italian music, daily games which were more like you play at a kid’s parties were in italian. The nightly shows in the theatre again were in italian and again were not spectacular, people walked out numerous times. Restrooms are so hard to find they were hidden outside in a corner because they blended in with the wallpaper. The staffs at the reception desk were arrogant and not very helpful and would get irritated if you asked them a question. Every day an argument would occur between guests and staff. Take the case of the daily mandatory fee of 10 euros per person per day for services in cleaning the cabins {doing the beds and showers}. I guarantee that the sheets had not been changed not once in the 14 days we were there With so many of us complaining, a meeting was arranged with an english speaking lady from hospitality. When asked about the visas we were asked to do for cambodia, she replied that costa does not ask guests to do visas as they are arranged by costa fortuna for a fee of 40 euros for everyone whether they were going ashore or not. When i presented a copy of the email i had received from costa her response after reading was, that’s unfortunite for you yes it was unfortunate as it all cost us $150 each person. Another question was raised by a fellow passenger regarding the so called 10 euros per person for room cleaning. We were told it is a gratuity fee that goes to the cleaners. We already paid $ gratuity. Passengers were not happy and when they complained, we were told, “if you don't like the ship you can get off. For a couple of seconds everyone sat there looking stunned at what they heard then all hell broke loose. We were in the middle of the ocean, where did she expect us to go. At the end of the cruise all english speaking guests were to attend a meeting for brief instructions on the day of disembarkation we were also instructed and i quote again, to rate costa fortuna a 10 because if we don’t, the crew members will not receive there bonas. Costa fortuna that is bribery. Not going to do what you asked. Worse cruise ever. Costa fortuna was a big mistake. So if you’re thinking of doing a cruise with them you better think twice.

WORSE CRUISE EVER

Costa Fortuna Cruise Review by Rylea

1 person found this helpful
Trip Details
  • Sail Date: February 2020
  • Destination: Asia
We were really excited to be going on the costa fortuna cruise ship. We arranged for the appropriate visas for cambodia, travel insurance and up to date passports as these were required documentations by costa, otherwise you would be denied boarding the cruise. Well to start off, we were not even asked for these documentations upon arrival and second, we did not need to do the visas as costa would have arranged the visa while on board.

The food was horrible, at the buffet and for 2 weeks it was same for breakfast, lunch and dinner and the so called bacon they served was burnt that it looked like it was cremated. Coffee was only served at breakfast, lunch and dinner. Other cruise we did had coffee and snacks available 24/7. Bad luck if you went on an excursion and returned late as after 2pm doors were closed and reopened at 7pm.

Hand sanitizers in the eating areas were often empty or broken. With the Corona virus around you would think that COSTA would have someone at each point where the sanitizers were to insure people used them before entering the buffet area but not one attended was ever present

Now, for the dinner reservation at the fancy restaurants, well the meals were not that spectacular either, you had to pay for the water where it was free in the buffet.

The constant italian music, daily games which were more like you play at a kid’s parties were in italian. The nightly shows in the theatre again were in italian and again were not spectacular, people walked out numerous times.

Restrooms are so hard to find they were hidden outside in a corner because they blended in with the wallpaper.

The staffs at the reception desk were arrogant and not very helpful and would get irritated if you asked them a question. Every day an argument would occur between guests and staff. Take the case of the daily mandatory fee of 10 euros per person per day for services in cleaning the cabins {doing the beds and showers}. I guarantee that the sheets had not been changed not once in the 14 days we were there

With so many of us complaining, a meeting was arranged with an english speaking lady from hospitality. When asked about the visas we were asked to do for cambodia, she replied that costa does not ask guests to do visas as they are arranged by costa fortuna for a fee of 40 euros for everyone whether they were going ashore or not. When i presented a copy of the email i had received from costa her response after reading was, that’s unfortunite for you yes it was unfortunate as it all cost us $150 each person.

Another question was raised by a fellow passenger regarding the so called 10 euros per person for room cleaning. We were told it is a gratuity fee that goes to the cleaners. We already paid $ gratuity. Passengers were not happy and when they complained, we were told, “if you don't like the ship you can get off. For a couple of seconds everyone sat there looking stunned at what they heard then all hell broke loose. We were in the middle of the ocean, where did she expect us to go.

At the end of the cruise all english speaking guests were to attend a meeting for brief instructions on the day of disembarkation we were also instructed and i quote again, to rate costa fortuna a 10 because if we don’t, the crew members will not receive there bonas. Costa fortuna that is bribery. Not going to do what you asked. Worse cruise ever.

Costa fortuna was a big mistake. So if you’re thinking of doing a cruise with them you better think twice.
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