Beautiful ship, but terrible maintenance: Costa Atlantica Cruise Review by RetdCruzr

Costa Atlantica 2
Member Since 2010
23 Forum Posts

Overall Member Rating

Beautiful ship, but terrible maintenance

Sail Date: April 2010
Destination: Western Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
This was our fourth cruise on Costa, but our first on the Atlantica. It was also our first cruise in a suite, as we always had a balcony stateroom before. The check-in process was not much different from others, even though we were told we would have priority embarkation. As we found out, that only applies after you have waited in the line to go through security. Only then were we directed to a priority line, which was considerably shorter than the general embarkation.

Once aboard the ship, we were pleased with the stateroom and happy to find a bottle of chilled sparkling wine waiting for us. In addition to the regular room steward, we also had a butler, who proved to be invaluable during the cruise. He took care of our every wish and was very attentive, which was not the case of the room steward. The main dining room proved to be mediocre at best, with lukewarm food, a very limited menu, and long waiting times between courses. What few shows we saw were only average. More

The main problem with our cruise was the air conditioning in our cabin. It was too warm from the very first day and even though we complained, it was never properly repaired. The maintenance people came up daily, but never got it cool in the room. On the next to last day of the cruise, the ventilation system for our entire corridor shut down for a few hours and it was extremely hot in the staterooms. Guest services on the ship was notified and had representatives in our cabin for two straight days and assured us that they would notify their home office of the problem. After the cruise, I wrote a letter to Guest Services in Hollywood, Florida. Their response was that they acknowledged that we had had a problem that was not resolved during the cruise and that we had been inconvienenced, but they offered no compensation whatsoever. Less

Published 06/04/10

Cabin review: PS6154 Panoramic Suite with Balcony

Great cabin with plenty of closet space. The hot tub is wonderful and everything would be fine if they would fix the air conditioning.

Read All Panoramic Suite with Balcony (PS) Reviews >>

Port and Shore Excursions

I am one of those that enjoys Cozumel,t. although I've heard many complaints about it. The people are friendly and helpful, and the food and drinks are great. We have not gone to the beach there, so I can't address that. .Shopping is fun in Cozumel if you enjoy haggling over prices and getting free tastes of tequila.

Read 5470 Cozumel Reviews

A beautiful island, but very crowded when several cruise ships are in port.

Too touristy and too expensive, with very few attractions.

Read 1380 Key West Reviews

This was our first visit to Roatan and we did not take any of the excursions offered on the ship. There is a very small shopping area just off the port, with only one or two places to get something to eat or drink. There is a beach nearby for those who enjoy water sports. There is not much there and the locals do not seem very friendly or helpful.

Read 2444 Roatan Reviews
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Member Since 2010
23 Forum Posts
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