We received a promotion through tour company from our time share. We rejected sales pitches much to their dismay, cruise paid so no worries about canceling. We have been on Celebrity & Carnival this was our fifth cruise in 10 years. Hubby just retired so we drove from Iowa and to POM I watched videos and due to good timing we arrived for embarkation at 10:15. Trying to drop off our luggage proved interesting, we kept getting waived off of NCL area after 2nd time around Disney porter got NCL and he said he would stay with the luggage until it was on the ship. He was given a generous 25$ tip for 2 suitcases, luggage arrived at our cabin at 4pm. We had a 3 hour wait to board! Some fool tried to stowaway we later heard. I embarked by wheelchair some other senior citizens had a very very difficult time in line! There aren’t many chairs. Our cabin was a balcony 15714 best thing about NCL was a nesspresso coffee maker! Otherwise this was the smallest balcony & cabin we ever have had, no way 4 adults would be comfortable. Staff were fabulous the friendliest, we have experienced. Best cruise critic meeting, free beer, cider appetizers, most staff attended we have Ever been too. 2011 Celebrity had a great one on the Eclipse, this surpasses that. We got free champagne and chocolate covered strawberries delivered free to our room. Loved all the complimentary restaurants, Cagney and le Bistro excellent, la Cucina had issues, noisy, confused new staff delivered wrong orders, food cold sat too long, toughest Veal I’ve ever had, offer to exchange but I declined hubby almost done , by that time I wanted to leave. These were free perks we received. Rough seas for Costa Maya port closed. Some confusion about going on and off ports for mobility impaired and which elevator to access. Other cruise lines have staff situated at elevators to give priority access. I’m glad we tried NCL we will have to see if we try again, not sure the bigger ships are as comfortable.