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This was our 4th cruise with CMV, all of the other three being on the Marco Polo, which we absolutely loved. Although we enjoyed the cruise (we enjoy all of our cruises), there were quite a few things that could have been better: The cons The cruise was booked for 14 days, 5 days before we were due to go we were informed that the cruise was being cut short by one day, because of bad weather during the current cruise. When we received the revised intinerary we discovered that we were going to miss two ports of call, even though we were only one day short - no explanation as to why. When we book a cruise we pick one that does not have more than one day at a time at sea, under the new itinerary we were to have three consecutive days at sea - not happy with that! Embarkation at Tilbury was pretty chaotic, large numbers of passengers were called at the same time, so there were long queues. This was nothing compared to when we tried to get off the ship in Alta, some genius had arranged for 7 full excursion coaches to leave at the same time, immediately after the ship had docked. This resulted in hundreds of people crammed into reception and up the stairways. We waited for an hour before we got off the ship. The reason was that the gangway was very steep and only one person could use it at a time, and then only slowly. The chaos was repeated when we docked in Trondheim, there were fewer coaches waiting so it only took about 15 minutes to get off. This time they had a different gangway, even steeper and more difficult than the first. One elderly American gentleman was using a walker and was unable to get down the gangway, so he asked the staff if there was another way to get off the ship, he was simply told 'no', so could not go ashore. A couple of days before the end of the cruise my partner developed a dry cough, which worried her a little with the present coronavirus panic. We noticed that lots of other people were coughing as well. It was only on subsequently reading other reviews that we learned of the 'Magellan cough', apparently a common occurrence on the ship. Pros The cabins were a reasonable size with adequate storage. Crew were invariably friendly and helpful (apart from one person in reception). Food was quite reasonable, with plenty of choice. Shows were pretty good, although was had seen most of them before on the Marco Polo. The cruise director, Jon, performed two solo cabaret sessions that were absolutely brilliant. The scenery in Norway in winter was breathtaking, well worth the voyage alone. And yes, we did see the Northern Lights, although it was a pretty weak show. So, would we travel on Magellan again? In view of the problems, probably not.

CMV must do better

Magellan Cruise Review by mikec58

2 people found this helpful
Trip Details
This was our 4th cruise with CMV, all of the other three being on the Marco Polo, which we absolutely loved. Although we enjoyed the cruise (we enjoy all of our cruises), there were quite a few things that could have been better:

The cons

The cruise was booked for 14 days, 5 days before we were due to go we were informed that the cruise was being cut short by one day, because of bad weather during the current cruise. When we received the revised intinerary we discovered that we were going to miss two ports of call, even though we were only one day short - no explanation as to why.

When we book a cruise we pick one that does not have more than one day at a time at sea, under the new itinerary we were to have three consecutive days at sea - not happy with that!

Embarkation at Tilbury was pretty chaotic, large numbers of passengers were called at the same time, so there were long queues.

This was nothing compared to when we tried to get off the ship in Alta, some genius had arranged for 7 full excursion coaches to leave at the same time, immediately after the ship had docked. This resulted in hundreds of people crammed into reception and up the stairways. We waited for an hour before we got off the ship. The reason was that the gangway was very steep and only one person could use it at a time, and then only slowly.

The chaos was repeated when we docked in Trondheim, there were fewer coaches waiting so it only took about 15 minutes to get off. This time they had a different gangway, even steeper and more difficult than the first. One elderly American gentleman was using a walker and was unable to get down the gangway, so he asked the staff if there was another way to get off the ship, he was simply told 'no', so could not go ashore.

A couple of days before the end of the cruise my partner developed a dry cough, which worried her a little with the present coronavirus panic. We noticed that lots of other people were coughing as well. It was only on subsequently reading other reviews that we learned of the 'Magellan cough', apparently a common occurrence on the ship.

Pros

The cabins were a reasonable size with adequate storage.

Crew were invariably friendly and helpful (apart from one person in reception).

Food was quite reasonable, with plenty of choice.

Shows were pretty good, although was had seen most of them before on the Marco Polo.

The cruise director, Jon, performed two solo cabaret sessions that were absolutely brilliant.

The scenery in Norway in winter was breathtaking, well worth the voyage alone.

And yes, we did see the Northern Lights, although it was a pretty weak show.

So, would we travel on Magellan again? In view of the problems, probably not.
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Cabin Review

Cabin
Our cat 2 inside cabin was quite spacious and with adequate storage. One good thing was the provision of tea and coffee making facilities, not always found on budget cruise ships.

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