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Grandeur of the Seas Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,835 Reviews

Concierge made all the difference

Grandeur of the Seas Cruise Review by BaltimoreIke

3 people found this helpful
Trip Details
  • Sail Date: Feb 2020
  • Destination: the Bahamas
  • Cabin Type: Grand Suite

This was our second cruise on Grandeur so we knew going in that its an older smaller ship that isnt as fresh and full of activities/ options as the newest ships. With that said, there is a certain charm to the ship and the chances of running into the same guests and staff are very high. This allows people to build rapport and makes for a friendlier cruise.

My wife our friend and I originally booked a JS but were fortunate enough to Royal Up to GS 8512.

This was our first time in a suite and experiencing the benefits. It was a great treat and now we are hooked on staying in a suite.

Our vacation got off to a slightly bumpy start when we noticed a bad smell as soon as we entered the cabin. Long story short there was a leak from the bathroom affecting the carpet, hence the smell. We notified the concierge Carlington who immediately took action which resulted in the entire room carpet being ripped out and replaced. RC fairly compensated us for the inconvenience.

This wasnt the first or last time Carlington went above and beyond in his capacity as the ships concierge. He is a true professional with a quick smile and friendly demeanor who takes pride in the service he provides. We cannot say enough good things about him and the other crew assigned to the Concierge lounge. They truly made the cruise amazing for us.

Due to a storm we were delayed exiting the bay and ultimately we were unable to hit Nassau. While disappointed we completely understood.

Cococay was beautiful. Very windy the day we were there. We had an overwater cabana and it was every bit as gorgeous as we hoped. Our attendant was friendly but sometimes disappeared and the plates, utensils and cups continued to accumulate all day which was not something we expected. I did ask him if he could clear it out several times and he’d clear a few things but never the entirety of the mess which was sizable and sat on the counter for hours. Also, there was no trashcan, only a black plastic bag which sat on the deck. We were told trashcans had been ordered. For the cost RC is asking for the cabanas we expected better. Aside from those issues the cabana and beach club were excellent. The food, especially the steak and lobster, were out of this world.

We stopped in Port Canaveral and walked around the dock area a bit after going through customs checks. We had breakfast at Grills and it was very good. There are several restaurants/ bars within walking distance depending on where your ship docks at the port.

Charleston was our last stop and was phenomenal. Great city to walk in. We hit most of the major areas within walking distance of the ship including Rainbow Row, pineapple fountain and the city market. We stopped in various venues for quick bites and drinks. We recommend Maui Taco, The Griffon ( great old dive bar), and Cane Ruhm Bar.


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Cabin Review

Grand Suite

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BaltimoreIke
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