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My wife and I have used Marella cruises for a while now and used the Marella Explorer twice in 2019, having only recently done the Tenerife trip we were very disappointed, firstly a sand storm hit the island's which was not the ship's fault And lost out on visiting one of our ports, we were awarded a £25.00 compensation to spend on-board, we proceeded to Madeira only to find engine trouble and then was stranded in Madeira a day and a half and being informed that we could not make it to one of our major ports Morococo.but to the port we missed out previously wich was nothing like what Morocco would have been. The service on-board had dropped dramatically in the main restaurant we were constantly requesting more wine and even water, only a few month ago they were constantly topping our glasses up, (but not to the stage of being inubriated ). This was also the same in the lounge bar, waiters constantly walking past you but not asking if you required anything else, the staff has totally changed, Due to the current situation with this virus threatening the world I would have expected hand sanitizer all around the ship in every entrance to every bar but this was NOT so. We booked a extra large balcony which was smaller than everyone else's tucked away at the stern of the ship a table 2 chairs,2 sunbeds and a hammock. In a space no bigger than a small cupboard if you put the hammock up your partner could not get to or from a sun bed, room 12041. We have always praised Marella cruises but unfortunately not this time.

Drop in standards

Marella Explorer Cruise Review by toshede

5 people found this helpful
Trip Details
My wife and I have used Marella cruises for a while now and used the Marella Explorer twice in 2019, having only recently done the Tenerife trip we were very disappointed, firstly a sand storm hit the island's which was not the ship's fault And lost out on visiting one of our ports, we were awarded a £25.00 compensation to spend on-board, we proceeded to Madeira only to find engine trouble and then was stranded in Madeira a day and a half and being informed that we could not make it to one of our major ports Morococo.but to the port we missed out previously wich was nothing like what Morocco would have been. The service on-board had dropped dramatically in the main restaurant we were constantly requesting more wine and even water, only a few month ago they were constantly topping our glasses up, (but not to the stage of being inubriated ). This was also the same in the lounge bar, waiters constantly walking past you but not asking if you required anything else, the staff has totally changed, Due to the current situation with this virus threatening the world I would have expected hand sanitizer all around the ship in every entrance to every bar but this was NOT so. We booked a extra large balcony which was smaller than everyone else's tucked away at the stern of the ship a table 2 chairs,2 sunbeds and a hammock. In a space no bigger than a small cupboard if you put the hammock up your partner could not get to or from a sun bed, room 12041. We have always praised Marella cruises but unfortunately not this time.
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Cabin Review

Cabin
Very poor for extra large balcony very small balcony.