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Queen Mary 2 (QM2) Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,342 Reviews

The Dream of A Lifetime Turned into a Disappointment of a Lifetime

Queen Mary 2 (QM2) Cruise Review by jenni88

22 people found this helpful
Trip Details
  • Sail Date: Jan 2020
  • Destination: Around the World
  • Cabin Type: Standard Inside

What a disappointment. Destinations were changed at least three times and itineraries cancelled at the last minute due to the coronavirus. Independent travelers were treated like second class citizens and given NO ASSISTANCE whatsoever from the QM2's staff. Passengers were forced to pay thousands of dollars to change flights countless times. The ship offered NO help to those passengers who did not book flights with Cunard. What a rip off and what a scam Cunard runs.

The ship is showing signs of wear and tear and the staterooms reflect this. The inside cabins had worn carpeting and the floor of the shower stall was filthy. The housecleaning staff were rude and disrespectful and did not maintain the rooms well.

The King's Court buffet was mediocre at best. The selections did not vary often and vegetarian options were limited. In light of the worldwide spread of the coronavirus, good hygiene by staff and passengers was limited. Many people did not sanitize their hands and staff members did not change their gloves often enough.

The on board entertainment was OK at best. A medley of performances were offered on a daily basis, but showtimes were quite late. A typical first show was after 8:45 PM and the second show was at 10:30. This made it impossible for those passengers who retired earlier. No consideration for guests with a different schedule.

As stated earlier, service was horrendous. The staff that manned the customer service desk on Deck 2 were extremely arrogant. They offered virtually NO assistance to independent guests. Only those guests who booked their cruise and flight with Cunard were given assistance in a timely fashion. Other guest were left to remedy problems that arose on their own.

Ports were eliminated from the itinerary due to the coronavirus outbreak. The ship only called on ports in Europe and the Middle East. Lisbon, Messina, Israel, Jordan, Oman, Dubai and Sri Lanka remained on the list. All others were cancelled and passengers were left on their own to shuffle and rearrange their travel plans three times!! Total disaster without any compensation provided by Cunard.

Overall, a total disappointment. Paid a lot of money for such a short trip that was changed and altered. No compensation, no assistance and a total lack of respect for independent passengers.

Avoid the QM2 at all costs!

jenni88's Full Rating Summary
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Cabin Review

Standard Inside

Absolutely hideous. Would NEVER book with Cunard again. Paid a lot of money for

such a poor stateroom. The carpet was worn, shower stall filthy and housecleaning staff rude and arrogant. Avoid this ship at all cost!

Port & Shore Excursion Reviews


Had an awful time with embarkation. Over a six hour delay. Typical for Cunard. No compensation, no amenities and awful customer service.


Excellent port of call. Easy to get around on your own via the Metro and walking. Great day spent walking across the city to Corte Ingles department store. Would revisit in a heartbeat.

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