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Norwegian Jade Review

4.0 / 5.0
Editor Rating
2011 reviews
22 Awards

Poor Management decisions Stay away from NCL

Review for Norwegian Jade to Asia
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jf33180
10+ Cruises • Age 60s

Rating by category

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Additional details

Sail Date: Feb 2020
Cabin: Penthouse with Large Balcony

The handling of the above cruise by NCL and the treatment of the passengers was wholly abysmal.

This was not caused by one or two issues but a series of poor decisions, communication failures, and what can not be explained away by anything but corporate greed.

This all started with the news that the Corona Virus was impacting travel to Southeast Asia. Many airlines and cruise companies were allowing passengers to cancel or make changes without penalty due to the concerns raised by the virus. NCL was a glaring exception. Guests who made similar requests to NCL prior to the cruise were advised that there would be no refund or credit if we were to cancel.

Cabin Review

Penthouse with Large Balcony

The cabin was great except for the fact that when the ship is stopped you smell the exhaust fumes.

Port Reviews

Sihanoukville

I can assure you that no NCL officer has visited this port in the last two years. If one had, it would not be on the itinerary. If you look at TripAdvisor or any of the other travel sites, you will see the disgust and low ratings afforded to this port and the activities. NCL's own lecturer on the cruise ship advised there is a huge amount of construction of Chinese resorts and casinos making the port unpleasant. Passengers who booked tours there through NCL received a notice that they may want to cancel their tour as they will likely not enjoy the port due to the situation there. Even without the construction, the port has nothing to offer. The market is bad and unsanitary. The beaches have refuse and excrement and construction debris. The national park is devoid of wildlife (and according to TripAdvisor have been so for quite a while because of the construction). On disembarking NCL offered a shuttle to the port gate. The shuttle was an old bus with open windows and no door. Once we got on the bus, at least a dozen tuk-tuk drivers jumped through the windows and door and started harassing the passengers to buy tours. While this often happens to some degree at every port, this was particularly awful and you were surrounded by mobs of tuk tuk drivers who did not understand the word “no.” While NCL has no control over what happens once leaving the ship, the fact that you would include such a port (and not warn passengers as part of the booking) is more evidence of your lack of concern.

Bangkok (Laem Chabang)

nice to see once. bagkok very far from the port. very big city and other than the temples and river, very much like any other big crowded city. very good food.

Singapore

stayed in singpore before cruise. nice clean city, but not a lot of historic sights.

140 Helpful Votes

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