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Royal Caribbean's business policies have ruined this ship. The crew works hard, but you can't fix things from the back seat. It became obvious two days into an eleven-day cruise that there would be less to do more. Stateroom attendants must take care of more rooms. This means the room cannot be deep cleaned regularly unless there is an "accident" or event that would require it. Closets, drawers, and under the bed were thick with layers of dust. There is a supervisor that tours and offers comments, but no assistance. The same thing applied to the Main Dining Room (MDR) and Windjammer. Fewer staff, lower quality foods and so many repeat items that it felt like Groundhog Day. This business decision drives repeat cruisers (like us) to the other restaurants onboard for a change and an increase in the level of service. We have been loyal cruises for almost 20 years and have been on Serenade before - the change in the past five years is noticeable. So much so that I will be considering a different cruise line. Additionally, I should have done more research before booking this cruise...too many old people (and I'm 60) and repeat/repeat or B2B cruisers. This drove the entertainment to a new low as RCI catered to this group. Trivia, puzzles, and shows were the same just on a different topic. Entertainment in the Theater was pedestrian and fit better in the Centrum as many times it was repeated in the Centrum to a larger and more enthusiastic crowd. Rules are non-existent regarding the saving of chairs and seats anywhere on the ship. Poolside, theater, practically any venue found people saving seats for not one or two but large crowds. If you did not have an advance scouting party you were relegated to the back rows and standing where you could find a spot. If this is going to be the policy then make it the policy. Telling those of us that chairs will not be saved only to find out made be surly to the staff after a few days. Additionally, dress codes in dining areas are not enforced either. If you want to become Carnival fine, stop setting standards and then not following them. Bathing attire in the MDR, t-shirts, and bike do-rags are not acceptable AND if they are the make that the policy. If I return I will never bring a tuxedo again. Smoking is another policy item. The smoke and smell of smoking permeates the Centrum - all day-every day. Smoking areas on Decks 5 and 11 don't just encroach upon, but generally, fogged the entire area for several decks. The crew works very hard to keep customer service up, but they are fighting a losing battle. RCI business policy has decided to cut corners and by in large cut the level of customer service. You can pay extra, but even then there is no guarantee that the level of service you are looking for will be achieved. I will look elsewhere. I can go cheaper and expect the same sub-standard level of service. I can spend more and get an increased level of service - neither will be on Royal Caribbean.

Good Crew - Bad Management - Poor Execution

Serenade of the Seas Cruise Review by subsurfcpo

4 people found this helpful
Trip Details
Royal Caribbean's business policies have ruined this ship. The crew works hard, but you can't fix things from the back seat.

It became obvious two days into an eleven-day cruise that there would be less to do more. Stateroom attendants must take care of more rooms. This means the room cannot be deep cleaned regularly unless there is an "accident" or event that would require it. Closets, drawers, and under the bed were thick with layers of dust. There is a supervisor that tours and offers comments, but no assistance.

The same thing applied to the Main Dining Room (MDR) and Windjammer. Fewer staff, lower quality foods and so many repeat items that it felt like Groundhog Day. This business decision drives repeat cruisers (like us) to the other restaurants onboard for a change and an increase in the level of service. We have been loyal cruises for almost 20 years and have been on Serenade before - the change in the past five years is noticeable. So much so that I will be considering a different cruise line.

Additionally, I should have done more research before booking this cruise...too many old people (and I'm 60) and repeat/repeat or B2B cruisers. This drove the entertainment to a new low as RCI catered to this group. Trivia, puzzles, and shows were the same just on a different topic. Entertainment in the Theater was pedestrian and fit better in the Centrum as many times it was repeated in the Centrum to a larger and more enthusiastic crowd.

Rules are non-existent regarding the saving of chairs and seats anywhere on the ship. Poolside, theater, practically any venue found people saving seats for not one or two but large crowds. If you did not have an advance scouting party you were relegated to the back rows and standing where you could find a spot. If this is going to be the policy then make it the policy. Telling those of us that chairs will not be saved only to find out made be surly to the staff after a few days. Additionally, dress codes in dining areas are not enforced either. If you want to become Carnival fine, stop setting standards and then not following them. Bathing attire in the MDR, t-shirts, and bike do-rags are not acceptable AND if they are the make that the policy. If I return I will never bring a tuxedo again.

Smoking is another policy item. The smoke and smell of smoking permeates the Centrum - all day-every day. Smoking areas on Decks 5 and 11 don't just encroach upon, but generally, fogged the entire area for several decks.

The crew works very hard to keep customer service up, but they are fighting a losing battle. RCI business policy has decided to cut corners and by in large cut the level of customer service. You can pay extra, but even then there is no guarantee that the level of service you are looking for will be achieved. I will look elsewhere. I can go cheaper and expect the same sub-standard level of service. I can spend more and get an increased level of service - neither will be on Royal Caribbean.
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Cabin Review

Ocean View Balcony
Cabin 1D
The cabin is the same size as all the others in the class. It has a larger oddly shaped balcony that is shady most of the time. The view is slightly obstructed but offered good views of the ports.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews