Bad food couldn't find decent food tried multiple resturaunts ate at Brazilian buffet waited 10min btw meats to come around and was not busy Italian resturaunt sauce was bland pasta was thick and hard. Buffet food was same bland no flavour. Other than the regular menu items anything else never tasted right. Most of the food looked good but never tasted like it should. I'm not a picky eater but whoever was in charge of menu/ingredients should be fired. Pools were freezing cold not heated. Customer service destination was rude. And drinks were extremely over priced $20 for Hendrix gin and tonic. Ive never paid over $12 anywhere for same drink. Mixed drinks were inconsistant. Kids center was tiny and basic. Wifi was $39 a day and as soon as you get in the ship they must have a signal blocker cause cell phones don't work ever on upper deck while docked. This is about the 10th cruise I've been on and 1st with norwegain and will be my last with them. Positives room was roomy and clean. Ship was clean overall. Not very helpful in showing and listing shore excursions