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We are avid cruisers (7 lines) and this is our 4th with Seabourn. This was suppose to be our 'celebratory' 40th wedding anniversary dream vacation! The corona virus situation was a fast paced, evolving situation which we were acutely aware of. We landed in Hong Kong, our start point on Jan 31/20. The WHO had declared the Corona Virus a "global health emergency" the day before. Seabourn had 48 hrs to advise their "valued guests" as apparently their "top priority is safety" and give us the OPTION to either cancel or rebook. Instead, they ignored our emails and on embarkment, we were told that if we didn't get on the ship (docked next to the 'Westerdam' in HK), we would be forfeiting our $40,000 vacation. Ultimately, once we set sail, we ended up being denied entry into 4 out of the 6 countries in the 'red zone' we had paid and booked to see and only saw 2 of the 13 ports of call on our original itinerary. At the 11th hour, only after most passengers had voluntarily opted to get off early in Singapore, Seabourn outright cancelled the 2nd segmont of our cruise. This was a blatant, underhanded way to mitigate their losses and be compelled to cash refund those passengers. Very bad optics!!!! Seabourn's response . . . they were following CDC guidelines. Not other cruise lines!!! Throughout our 'relaxing' ocean voyage with mystery ports, we got a total of 4 'revised' itineraries. All the while, we were anxiously watching the "Diamond Princess" sage unfold realizing full well that this could be us!! To compound the crisis, after multiple meetings on board with senior managers/captain and a sea-to-shore call to corporate office in Seattle on Feb 14, Seabourn's "goodwill gesture" was to offer us a "future cruise credit". Not at all satisfactory!! The measure of any good company is how a crisis is handled. Not 'IF' but 'WHEN' problems arise . . . deal with them. The Covid-19 was not Seabourn's doing . . . but the mishandling definitely is!!! Strong leadership with a solid moral compass was not demonstrated. Lack of PROMPT and FAIR communication!! Very much resent putting our health at risk (have had pneumonia X2) plus avoidable, unnecessary STRESS!! And then to be offered a return air on CHINA AIRLINES back to Vancouver . . . really?!?!?! Very, very unhappy!! Seabourn rolled the dice and is hoping that the mostly senior, European passengers are complacent!! Not this one!! Certainly not what one would expect from a 6 star ultra-luxury cruise line!!

South China Sea 28 day Feb 1-28 gone BAD!!!!

Seabourn Ovation Cruise Review by MargjazO

8 people found this helpful
Trip Details
  • Sail Date: February 2020
  • Destination: Asia
  • Cabin Type: Veranda Suite
We are avid cruisers (7 lines) and this is our 4th with Seabourn.

This was suppose to be our 'celebratory' 40th wedding anniversary dream vacation!

The corona virus situation was a fast paced, evolving situation which we were acutely aware of. We landed in Hong Kong, our start point on Jan 31/20. The WHO had declared the Corona Virus a "global health emergency" the day before.

Seabourn had 48 hrs to advise their "valued guests" as apparently their "top priority is safety" and give us the OPTION to either cancel or rebook. Instead, they ignored our emails and on embarkment, we were told that if we didn't get on the ship (docked next to the 'Westerdam' in HK), we would be forfeiting our $40,000 vacation.

Ultimately, once we set sail, we ended up being denied entry into 4 out of the 6 countries in the 'red zone' we had paid and booked to see and only saw 2 of the 13 ports of call on our original itinerary. At the 11th hour, only after most passengers had voluntarily opted to get off early in Singapore, Seabourn outright cancelled the 2nd segmont of our cruise. This was a blatant, underhanded way to mitigate their losses and be compelled to cash refund those passengers. Very bad optics!!!! Seabourn's response . . . they were following CDC guidelines. Not other cruise lines!!!

Throughout our 'relaxing' ocean voyage with mystery ports, we got a total of 4 'revised' itineraries. All the while, we were anxiously watching the "Diamond Princess" sage unfold realizing full well that this could be us!!

To compound the crisis, after multiple meetings on board with senior managers/captain and a sea-to-shore call to corporate office in Seattle on Feb 14, Seabourn's "goodwill gesture" was to offer us a "future cruise credit". Not at all satisfactory!!

The measure of any good company is how a crisis is handled. Not 'IF' but 'WHEN' problems arise . . . deal with them. The Covid-19 was not Seabourn's doing . . . but the mishandling definitely is!!! Strong leadership with a solid moral compass was not demonstrated. Lack of PROMPT and FAIR communication!!

Very much resent putting our health at risk (have had pneumonia X2) plus avoidable, unnecessary STRESS!! And then to be offered a return air on CHINA AIRLINES back to Vancouver . . . really?!?!?!

Very, very unhappy!! Seabourn rolled the dice and is hoping that the mostly senior, European passengers are complacent!! Not this one!! Certainly not what one would expect from a 6 star ultra-luxury cruise line!!
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Cabin Review

Veranda Suite
Cabin V6
We have sailed with Seabourn before (Sojourn and Encore ships) and this is why we chose to rebook with them. Cabin very nice and thoughtfully designed.
The onboard staff and crew did an outstanding job under very trying circumstances on our particular cruise (South China Sea Feb 1-28 2020).
Moral with passengers overall was very low. Very difficult to enjoy with the ever present fear
of whether or not we would be allowed to disembark, or get quarantined or get sick!!!!
Deck 11 Suite Cabins