We had been looking forward to this cruise since the day we booked it, and we have mad the most of it, a week in the sun is valuable time. However we probably won’t be booking another cruise with Tui, for us they have a lot of improvement to make.
The Marella is a nice ship but showing it’s age. We did throughly enjoyed sitting out in the Mediterranean bar on deck 11, a nice place to sit and enjoy a drink in the sun.
One of our biggest problem is customer service, poor would be an understatement, be sure I’m not aiming this at the troops they did a fantastic job, however the management were a different kettle of fish.
On arrival to our cabin we were surprised how tight it felt, that’s not to say it wasn’t well equipped. The beds were comfortable that’s for sure we all slept very well, however travelling with our son making three of us in the room, meant that when his bed was in place access to the balcony was difficult, as you had no choice but to climb over him to the door. The bathroom was ok nice shower but for a ship that had recently had a full refurb the were tatty bits.
I think it’s fair to say the ship shows it age on the water as when in bed there is a lot of rattling and creeking, this is something we didn’t experience on the anthem of the seas back in August. Wardrobe space was good no complaints there, one thing I would say though is for an all inclusive cruise the mini bar should really be included, to say that the charges for using it where extortionate is an understatement.
Maybe TUI you should review what all inclusive means
Easy embarkation process didn’t see the port
Nice place Las Palmas would certainly return
Lovely city would definitely return clean pretty
Nice port clean nice offerings maybe return in the future