I wanted to travel through the Panama Canal on my birthday as I had done the Suez Canal with Celebrity Cruises the year before.
I now call Norwegian Cruises - NO Norwegian cruises because anything you ask the staff except for our cabin guy is a NO. Or they say yes and then you find out later its a NO.
I asked if I could save a space for viewing the Panama and was told Yes, the 13th floor is open 24 hours. 2.45am I set the alarm and went to the 13th floor where I was confronted by the cleaner who told me, NO you can not be here. If you save a place the guy who does the floors will just move all your gear.
Very happy with cabin and steward. We paid a huge premium and found that others had paid far less and got a balcony. WHY?