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Harmony of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,968 Reviews

Drink Package equals poor bar service

Harmony of the Seas Cruise Review by W Maxwell

3 people found this helpful
Trip Details
  • Sail Date: Feb 2020
  • Destination: the Eastern Caribbean
  • Cabin Type: Ocean View Balcony

This is our 5th cruise, 4th will Royal. We have been on the Vision, Independence, Oasis and now the Harmony. I would rank them in that order as well.

We travelled Feb 9-16th 2020 in the Eastern Caribbean itinerary.

Check in - awesome, check out Awesome.

Drink service (we are not big drinkers and only had 150$ billed) was very slow, it seems that a lot of people have the drink package with tips included and this equals bartenders taking their time, there is no incentive to hustle. RCL maybe make certain bars for the (All inclusive mindset people) other bars for people to have a good experience. You had trouble sitting as the seasoned alcoholics stayed at the bars pounding them back. It seemed more like a trip to Mayan then a cruise.

Service at the Icon was hit or miss, we found it slow, they forgot things, we asked for coffee and desert, they would forget etc. Service at Sabor was very slow. We went for a quick lunch that took 1.5hrs, my wife left and I had to wait for the server to sign for the 40$ surcharge (not worth it).

The Chop house and Jamie Oliver's were excellent, great food, great service, highly recommended. This goes to my theory that RCL wants to upsell everything, (drink packages, dining packages etc.) and everything else suffers to motivate you to spend spend spend.

The entertainment was awesome, well beyond anything anywhere. Grease, the Water show, the ice show just excellent.

Due to high winds the 16th floor was closed causing people to stay on 15 (pool deck) or in the front of the ship. It became impossible to get chairs because of the typical towels on chairs that nothing is ever done to fix the problem.

In our experience the smaller ships were more intimate, better service, less crowded, and went to better places. These larger ships have limited itineraries. We most likely will not sale on an Oasis class again...after speaking to others onboard that seems to be a consensus. The Oasis of the Seas was top notch in every way (2018 sailing) Harmony just so so.

A few pointers, if you need a wheelchair you need to arrange first and have prior to boarding...our in laws came with us and once on ship we could not get any assistance for them (recent hip and knee replacements).

Make sure you cancel the tipping...at 14.50 per person per day it is excessive. Keep cash and tip who you want. This seems to be a practice at the bars to get the bartenders to pay attention to you....same as all inclusives.

Pre book all your shows (with APP or online) it def helps.

The drink package is excessive both people have to purchase, my wife hardly drinks so you would be paying about 130USD per day...drinks are 10$ for a pint of beer, 14$ for mixed drinks. (excessive).

We payed about 1100$ each for the cabin which was fair. Watch the prices as they fluctuate ALOT, always going up and down.


W Maxwell's Full Rating Summary
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Onboard Experience
Value For Money
Embarkation
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Entertainment
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Shore Excursions
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Cabin Review

Ocean View Balcony

Service in our room, average, the girl quickly told us she only works 830 to 1230 and 430 to 830. Our room was tidied but nothing special. This was our first time with an Ocean View balcony and it was nice to get away from the crowds. Nice but it came at a price, very noisy, even with ear plugs it was loud. We prefer inside rooms to get better sleeps. My fitbit showed me having horrible sleeps for the whole week.


Port & Shore Excursion Reviews

St. Maarten

We have been to a lot of islands, its blah...

San Juan

Walked around near the port...OK, nice colors...nothing to blow your skirt up.

Perfect Day at CocoCay

Nice, lots to do. Slow bar service...Seasoned drinkers at the swim up. Expensive drinks.

Excellent food. Great beaches, you don't need to pay for excursions here.

they had $2000 a day over water villas completely empty. They charged 200$ a day for a little hut with a bed and a couple chairs. A Few people got those.


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W Maxwell
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