We are long-term Norwegian cruisers, so the cruise line and this particular ship are familiar to us. We did a Transatlantic crossing on the Breakaway previously and wanted a winter break on it, to try snorkeling in the Caribbean.
This was the first time we used the 'inclusive airfare' package. The flight down on the day of departure worked smoothly, but with little room for error. Prior to departure, we had sorted out with Norwegian some issues with late changes to the return flight made by them without advising us. We normally make our own arrangements to fly to the departure city the day before a cruise and will return to that approach in future.
We particularly like the open air restaurant and seating areas on Deck 8 on the Breakaway, for meals and during the time they are free. Our best meal aboard was a dinner at Ocean Blue there, but it, and other specialty restaurants, were very difficult to book at workable times, either on the web site before the cruise or on the ship itself.
The port stops on this cruise are well done with good, safe areas and some interesting shops and excursions. On shopping issues, we bought iTouch watches on board in a sale - to later find that the warranty is only USA-applicable (one doesn’t work properly and we followed up with the manufacturer; we are out of luck on that). So Canadians and other nationalities, check the warranties of on-board items BEFORE you buy!
The first stop (Great Stirrup Cay) was missed due to bad weather and tendering safety concerns. We did three shore excursions; the ‘Day at the Beach’ tour in Ocho Rios, the Maya Island Retreat in Roatan and the semi-submersible trip in Cozumel. We would recommend them all as being well organized and enjoyable.
Overall, Norwegian staff worked hard to give good service. The standard of hygiene in the self-service food areas was high - with special additional measures in place during the last two days of the cruise, as the news of the coronavirus issues in China emerged. Overall, a nice break from winter!!
11th floor balcony. Room was fine. Balcony seemed small with seats that could only be used facing each other (or in direction of he line of the ship).