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Where should I Start? This was THE worst experience ever. The entertainment was excellent and thoroughly enjoyed, that is all that is good on this ship. The food throughout only catered for asian customers. Even the Western Restaurant was western food with asian flavours? asian spices, weird food pairing? we were served steak on a bed of noodles? unbelievable, plating combinations never before seen not to mention we were served stale bread every single evening. Drink orders took in excess of 30 mins every single time in every single venue, most drink orders would come back wrong. The staff are not across the english language therefore the entire cruise was very frustrating. We tried the coffee in every single cafe/restaurant/eatery, no-body on board could make a proper cup of coffee. We were in a group of 7 and we all purchased drinks and coffee vouchers on arrival to find we cannot have a cup of tea instead of a coffee as it was terrible. The staff refused us tea which is cheaper than a cup of coffee, therefore we did not use our vouchers. No customer service and no effort to make customers happy in any way. Staff smiled and greeted us constantly all through the ship but could not show any compassion or accommodate any reasonable request. We collectively will never recommend this cruise to anyone.

SHOCKING

Explorer Dream Cruise Review by sc0220

Trip Details
Where should I Start? This was THE worst experience ever.

The entertainment was excellent and thoroughly enjoyed, that is all that is good on this ship.

The food throughout only catered for asian customers. Even the Western Restaurant was western food with asian flavours? asian spices, weird food pairing? we were served steak on a bed of noodles? unbelievable, plating combinations never before seen not to mention we were served stale bread every single evening.

Drink orders took in excess of 30 mins every single time in every single venue, most drink orders would come back wrong. The staff are not across the english language therefore the entire cruise was very frustrating. We tried the coffee in every single cafe/restaurant/eatery, no-body on board could make a proper cup of coffee. We were in a group of 7 and we all purchased drinks and coffee vouchers on arrival to find we cannot have a cup of tea instead of a coffee as it was terrible. The staff refused us tea which is cheaper than a cup of coffee, therefore we did not use our vouchers. No customer service and no effort to make customers happy in any way. Staff smiled and greeted us constantly all through the ship but could not show any compassion or accommodate any reasonable request. We collectively will never recommend this cruise to anyone.
sc0220’s Full Rating Summary
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Cabin Review

Cabin
Cabin was clean and reasonable. We did not have sheets which was so confusing? Surely this can be inproved.