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MSC Grandiosa Cruise Review
0.0 / 5.0
Cruise Critic Editor Rating
37 Reviews

Poor guest communication, no one knew the answer

MSC Grandiosa Cruise Review by roubok

4 people found this helpful
Trip Details
  • Sail Date: Feb 2020
  • Destination: the Western Mediterranean
  • Cabin Type: Bella Inside Stateroom

Like many people have mentioned about MSC ships - BEAUTIFUL SHIP, POOR EXPERIENCE.

Let's start with the Pro:

- very clean

- excellent gym equipment

- great stage/entertainment, top notch.

- great design

now the Cons:

- no one knows the true answer to your questions. Wondering how your meal package works? Well you'll learn it through trial and error, just make sure you ask before they charge you for something without asking.

- Daily promotions appearing on the App? Well when you ask the people at the respective department they haven't even heard about it, despite it being printed on all the daily itinerary provided by the ship.

-What? Water is not free you say??? Well depending on your package water is free at SOME restaurants, but not others. Again does anyone really know the real answers? no

- Review your bill before settling. I have talked to a couple of travelers who found extra charge on their bill to things they did not order. On our bill there were 2 Euros charged for MSC foundation. I donate generously every year to many causes, but applying any amount to my bill without prior consent is theft which I am not happy about at all.

- Ironic how Customer Help desk has the WORST customer service. Our housekeeping crew = GREAT. Entertainment staff = funny and helpful!. Reception...cant say the same. Most of the time they seem uninterested and are at times condescending towards your questions.

- Info preparing you for embarkment & disembarkment is simply non-existent. So how do I get to the port to board the ship? No info. So what are the disembarking procedures like? You'll find out when it happens. There was a shuttle? well if you're lucky you'll find it. Basically you're left in the dark, so if like me this is your first cruise, I hope you're good at dealing with stress.

- onboard services are all pretty expensive. A single picture sets you back 20 euro...pretty steep in my opinion. Drink package...I'll just stick with water.

-cirque du soleil at sea, subpar. If you've seen ANY other cirque shows at all...this would not match your expectation. But at 22 euro, it won't piss you off.

I can go on, but overall I would expect more from a company that has been providing cruise services for a few decades. Sure it's a new ship, but training should not be new. My impression was, after a 7 day cruise, I am more knowledgeable about the cruise than most of the staff there and helped a couple of travelers answering their questions which they did not get an answer for from the cruise. Don't get me wrong, I did enjoy the cruise's many amenities and some part were truly enjoyable. BUT would I sail with MSC again? Probably not...IF MSC choose to address those communication issues then I'll give it another chance.

roubok's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Bella Inside Stateroom

Cabin are clean and quite spacious. House-keeping staff are awesome. Shower is nice and hot. The on-board ZOE (like a google home/alexa) is pretty much useless. Only thing I use it for is to turn on the TV, but it doesn't even now how to switch channels or doesn't understand what you're asking 90% of time.

Port & Shore Excursion Reviews


Windy, but Easy to travel by foot.

Make sure you take the FREE SHUTTLE by following the green line painted on road once you leave the port.


Beautiful town and nice people compare to Rome. Felt welcome as a tourist. Everything can be done on foot, don't need an excursion unless you visit Milan. But a little rush in my opinion

Rome (Civitavecchia)

Aside from the many history in the city Rome is by far our least favorite. People aren't friendly and everything even the transport system is out to scam you. If someone is trying to help you they got their motivations and would ask you to pay them. So just be alerted. Not to mention the train from Civitavecchia to Rome can be confusing if you didn't do your research before hand. So just be prepared and know where you're going. But I'd suggest you to board at Rome and arrive at least a day or two before to truly explore the city on your own. An 8 hour day is simply not enough.

Palermo (Sicily)

Not much truly interesting to see. Town seem pretty dead at least when we were there. Everything is approachable by foot. Just hit the main section and go back to the ship to enjoy the amenities.

Malta (Valletta)

Small little town and definitely walkable. Very unique and beautiful. People are generally friendly. Definitely was one of the highlights.


Do a Hop on Hop off bus or you won't be able to see anything. City is big and attractions are far apart. If you board here then you should arrive a day or two prior to truly explore the city. But a very big difference from say Palermo & Rome, where people are really friendly and well mannered. Food is awesome, and make sure you try Paella locally. Sangrada Familia truly inspiring. It may look odd, but at least buy the audio guide and learn just SOMETHING about the building, you'll learn to appreciate it.

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