I haven’t cruised with P&O for over twenty years and as this cruise coincided with school holidays I thought I’d give it a try. Very disappointing. To begin with the Indian and Philippine staff are perfect and a credit both to their respective countries and to P&O. The problem on this ship is the U.K. staff. All very well being a ‘British’ ship but if you cruise with them you can expect a British attitude. The ship is run for their convenience and not for the passengers. The kids club needs decent management. Although there are lots of children on this cruise, opening time and registration is a disgrace. Once inside, the kids love it but you’re given strict instructions to pick your child up fifteen minutes before closing. If any of the officers (conspicuous by their absence) happen to read this can I suggest you attend the opening of the club tomorrow and witness the shambles for yourself. Does this ship have any officers? We’ve yet to see one. All the hot tubs are closed. Don’t blame the weather either. I’ve been in worse and it’s just down to them not being bothered in my humble opinion. No request goes answered and the miserable Scottish receptionist would be better suited to serving criminals in Barlinnie jail just outside Glasgow than deal with customers on a supposedly ‘luxury’ cruise. On the upside, the main restaurant is very nice indeed. Thanks but no thanks P&O. It’s a shame but it’s back home to Celebrity for us!

I’d hoped for better

Oceana Cruise Review by swjumbo

3 people found this helpful
Trip Details
  • Sail Date: February 2020
  • Destination: Europe
I haven’t cruised with P&O for over twenty years and as this cruise coincided with school holidays I thought I’d give it a try. Very disappointing.

To begin with the Indian and Philippine staff are perfect and a credit both to their respective countries and to P&O. The problem on this ship is the U.K. staff. All very well being a ‘British’ ship but if you cruise with them you can expect a British attitude. The ship is run for their convenience and not for the passengers.

The kids club needs decent management. Although there are lots of children on this cruise, opening time and registration is a disgrace. Once inside, the kids love it but you’re given strict instructions to pick your child up fifteen minutes before closing.

If any of the officers (conspicuous by their absence) happen to read this can I suggest you attend the opening of the club tomorrow and witness the shambles for yourself.

Does this ship have any officers? We’ve yet to see one.

All the hot tubs are closed. Don’t blame the weather either. I’ve been in worse and it’s just down to them not being bothered in my humble opinion. No request goes answered and the miserable Scottish receptionist would be better suited to serving criminals in Barlinnie jail just outside Glasgow than deal with customers on a supposedly ‘luxury’ cruise.

On the upside, the main restaurant is very nice indeed.

Thanks but no thanks P&O. It’s a shame but it’s back home to Celebrity for us!
swjumbo’s Full Rating Summary
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Ages 7 to 9
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