Was excited for my first trip to South America and loved the itinerary! Visited some very remote areas and saw beautiful scenery. Especially loved the Glaciers, the penguins and the sea lions.
Unfortunately, the experience on the ship was the disappointing part! It started with embarkation which was a disaster with long lines and frustrated guests. I’m platinum, which is supposed to afford me priority embarkation but all the way through, I was told to follow the crowd. No priority!
Once on the ship, for the first 4 or 5 days, staff were serving guests at the garden café, rather than allow self-service at the buffet. I’m sure that this was to avoid possible contamination since the carona-virus is such an issue, and I appreciate their concern. However, the staff was doing a terrible job! They were obviously short staffed behind the counters and didn’t seem happy to be serving. It was extremely slow and often it was hard to find anyone to help! Of course, the cleanup staff was plentiful and several times I had to stop them from taking my plate and drinks while I was still eating! We also had 7 nights in the specialty dining and sometimes felt rushed there. I also received a voucher for a complimentary dinner for 2 at Cagney”s , and a friend who was using the dining package was allowed to order more courses that we were with the voucher which I thought was extremely tacky!