I recently returned from a cruise and stay holiday with yourselves on the New Dream Ship and had to write to tell you how disappointed I was on this ship.

The ship itself looks fantastic but the service leaves a lot to be desired. On the very first night at the pool party it was almost impossible to get a drink. Each time we asked a waiter we were told "I'll come back" it never happened and we ended up with one or two drinks which we went for ourselves and then leaving to go elsewhere which really wasn't much better as there seemed to be a shortage of staff everywhere for a ship this size.

Even at the excursions show there was standing room only and this took a bit of time and people including myself were actually sitting on the floor. Read more