We have sailed many cruise lines and this is a one and done for us.
Customer service is poor to non existent. Never heard a staff member ever say anything gratuitis. They never greet you nor do they say thank you, have a great day....nothing. Even when they screw up, they dont apologize, they just look at you and insinuate its you problem not theirs.
Food was barely ok. Not cruise caliber at all. If you plan on specialty dining, book before you board or be prepared to hit the buffet often. The complimentary restaurants are ok but usually serve the same food. Definately try the noodle bar.
The cabin was good for 4 guests not 5. Two of the "beds" are part of the fold down couch, not great but ok for an exhausted teen.
Bathroom was big and had a double sink.
There are 2 closets to hang and store clothing which worked out great.
Shopping at the pier was so so.
Took a cab ride at the pier. The driver was excellent and took us on a great tour of old an new San Juan. We stopped 5 or 6 times and he showed us some great areas and had great information. $20 a person
Beach and water beautiful.
2 ships in porr so beach chairs are a premium.
Bring your own snorkel.