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This has been our 10th Celebrity cruise. I would still recommend Celebrity, and we have two more cruises already planned with Celebrity, but overall this cruise did not come out as the best one we've had. Still good, but not great! This is with regards to the cruise it'self, not the destination. Our room was concierge class on the 10th floor. The room itself and our attendant were as expected. But the staff are so busy, they don't have time for little things to make the cruise more personal. There are no longer those towel animals the room attendants used to make. They just don't have time. Celebrity no longer provides concierge guests with canvas shoulder bags. Now it's just a cheap shopping bag with "CELEBRITY" printed on it as free advertising for them. Room television has gotten cheaper too. Meals in the main dining room were just OK. On a 14-night cruise only three times did I comment to the manager that we had a good meal. The waiters were much less attentive; not noticing little (but important) things like we had no butter, or people didn't like their meal. On past cruises, if a passenger pushed back form a full plate of food, the waiter would instantly be there to ask what was wrong and offer another meal. This was obviously missing as a number of times several people at our table pushed they're food away without eating it. No one on a cruise wants to be the bad-guy and start being a table critic against the waiters. It's not the passengers job. The entertainment on the ship was average. The main ship cast were just OK. The individual nightly entertainers were not memorable. We never left saying we wished we could see that person again. As it was with Celebrity cruise to Iceland, this cruise to Antarctica had a very limited supply of "Antarctic" clothing to buy. From around the world we have shirts with "Celebrity Mediterranean" or "Celebrity Alaska", and so on. As they said for Iceland, it's not worth the money for Celebrity to stock up on this type of clothing. Therefor not thinking of the passenger! This cruise had quite a few "sea-days". We were prepared for this but many passengers were very bored. Besides the great destination speakers, why did they have a retired officer discussing his views of DNA? What a waste of time. But besides guest speakers, they had paper airplane making, archery and golf in the main lobby area. These involve a limited number of guests and not very exciting. But to watch someone putt takes up a few minutes of an entire day... There was just not enough day time activities. When we started with Celebrity 6 years ago they had ship tours of the theater, or galley. People were interested. These tours are now called on-board excursions that you must pay for. That is pretty poor as far as I'm concerned. The ship staff were great, and some excellent. The self-serve buffet served great food, often better than the main dining room. The food there was kept hotter than on many other cruises we've been on. I would not recommend using the room service for breakfast unless all you want is juice and cold pastries. We've learned once again that any cooked food prepared for room service cannot be eaten. We notified the room service manager and was told that they were sorry, but it was a busy day. Still makes no sense if all we're going to do is throw the food out and go ourselves to the self-service restaurant. But the last night of the cruise after watching the late show in the theater, waiting in our room was a bottle of champagne and strawberries from the room service manager. Twice we called to report something or someone banging in the private crew passageways opposite our cabin. This was occurring after 3:00 am. Many passengers were woken by this banging. Even though multiple cabin reported being woken up through the night, we were pretty much told this banging was impossible. Our cruise director was from Argentina. He was quite funny and was often the best part of the nightly entertainment. I've been tough with this critique, and as mentioned, kept with the cruise and not the destinations. I did this because these cruises are expensive and we have expectations. If they are not going to meet these expectations, then Celebrity should be told.

A relaxing cruise

Celebrity Eclipse Cruise Review by thwolnik

2 people found this helpful
Trip Details
  • Sail Date: January 2020
  • Destination: South America
  • Cabin Type: Concierge Class
This has been our 10th Celebrity cruise. I would still recommend Celebrity, and we have two more cruises already planned with Celebrity, but overall this cruise did not come out as the best one we've had. Still good, but not great! This is with regards to the cruise it'self, not the destination.

Our room was concierge class on the 10th floor. The room itself and our attendant were as expected. But the staff are so busy, they don't have time for little things to make the cruise more personal. There are no longer those towel animals the room attendants used to make. They just don't have time. Celebrity no longer provides concierge guests with canvas shoulder bags. Now it's just a cheap shopping bag with "CELEBRITY" printed on it as free advertising for them. Room television has gotten cheaper too.

Meals in the main dining room were just OK. On a 14-night cruise only three times did I comment to the manager that we had a good meal. The waiters were much less attentive; not noticing little (but important) things like we had no butter, or people didn't like their meal. On past cruises, if a passenger pushed back form a full plate of food, the waiter would instantly be there to ask what was wrong and offer another meal. This was obviously missing as a number of times several people at our table pushed they're food away without eating it. No one on a cruise wants to be the bad-guy and start being a table critic against the waiters. It's not the passengers job.

The entertainment on the ship was average. The main ship cast were just OK. The individual nightly entertainers were not memorable. We never left saying we wished we could see that person again.

As it was with Celebrity cruise to Iceland, this cruise to Antarctica had a very limited supply of "Antarctic" clothing to buy. From around the world we have shirts with "Celebrity Mediterranean" or "Celebrity Alaska", and so on. As they said for Iceland, it's not worth the money for Celebrity to stock up on this type of clothing. Therefor not thinking of the passenger!

This cruise had quite a few "sea-days". We were prepared for this but many passengers were very bored. Besides the great destination speakers, why did they have a retired officer discussing his views of DNA? What a waste of time. But besides guest speakers, they had paper airplane making, archery and golf in the main lobby area. These involve a limited number of guests and not very exciting. But to watch someone putt takes up a few minutes of an entire day... There was just not enough day time activities.

When we started with Celebrity 6 years ago they had ship tours of the theater, or galley. People were interested. These tours are now called on-board excursions that you must pay for. That is pretty poor as far as I'm concerned.

The ship staff were great, and some excellent. The self-serve buffet served great food, often better than the main dining room. The food there was kept hotter than on many other cruises we've been on.

I would not recommend using the room service for breakfast unless all you want is juice and cold pastries. We've learned once again that any cooked food prepared for room service cannot be eaten. We notified the room service manager and was told that they were sorry, but it was a busy day. Still makes no sense if all we're going to do is throw the food out and go ourselves to the self-service restaurant. But the last night of the cruise after watching the late show in the theater, waiting in our room was a bottle of champagne and strawberries from the room service manager.

Twice we called to report something or someone banging in the private crew passageways opposite our cabin. This was occurring after 3:00 am. Many passengers were woken by this banging. Even though multiple cabin reported being woken up through the night, we were pretty much told this banging was impossible.

Our cruise director was from Argentina. He was quite funny and was often the best part of the nightly entertainment.

I've been tough with this critique, and as mentioned, kept with the cruise and not the destinations. I did this because these cruises are expensive and we have expectations. If they are not going to meet these expectations, then Celebrity should be told.
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Cabin Review

Concierge Class
Cabin C3
We've had this cabin type for all our cruises, and it was as expected. But the ship is showing it's age, especially on the balcony.
Sky Deck Inside Cabins, Balcony Cabins, Suite Cabins