My husband and I usually cruise Celebrity but chose this cruise for its itinerary and the reputation of excellent food and service . Unfortunately we were disappointed by both . The embarkation was a disaster . Due to high winds in Cape Town the ship was late in arriving in dock . In fact over a day late but it did not warn passengers On the day , no one answered phone calls and there was no communication at all . On the dock side , passengers were left standing in v long warm queues without explanation or apology. Not a staff member in sight for several hours .Eventually on board after 3 hours and a bottle of water later , there were still no apologies . Due to late arrival , our departure was delayed until the following day and we missed a day at Walvis Bay .. still no apology but a statement ‘ force major ‘ .. ie not their responsibility The staff on the whole were ‘ miserable ‘ They never welcomed us back on board , never wished us a good day, never offered refreshments or towels on boarding .. in fact generally we felt as though we were an irritant and an inconvenience rather than a guest . It was not a warm nor welcoming atmosphere and there was not an officer in sight . The ship was generally clean and well kept although some of the sanitizers did not work. Ok .. it is a little warn and old fashioned but that wasn’t a problem .. The main Dinning room was disappointing. The food was rarely warm and often poor quality and was thrown at you in a cafeteria way rather than with the elegance as advertised . The staff were rushed off their feet and had no time for small talk . Lunch times were a better experience.The dress code was v relaxed throughout the cruise. with many t shirts and trainers in sight . The speciality restaurants were a much better standard but visits were limited. Communication was extremely poor and there was no interactive facility to check bills, book restaurants etc .. We struggled to find information and as this was our first cruise with Oceania ended up relying on other guests who had cruised with then before to help us , The room was comfortable but the air conditioning became warm at night ! In searching for something positive , I find it’s quite difficult . !!!! The happy hour between 5 and 6 was only in Horizons or the martini bar which is a very small lounge with limited space and extremely packed . We spilled over into an area where some musicians were playing and were told to be quiet !! During this time the glasses and hence quantity also shrank ! Illogical rules and regulations which the staff hid behind dogged the enjoyment of guests and dulled socialising ... hard to explain but readily realised when on board. The ship vibrates and kept us awake at night . We were mid ship but our friends in the owners suite at the back moved furniture and other items to limit the noise . Unfortunately we missed a second port Port Elizabeth due to high winds and this was again very disappointing for many guests . Some of the organised trips were good but expensive . Others were badly organised with guides not turning up etc .. and not running to time or schedule . I could go on but it is beginning to sound more like a rant than a review . ... The disembarkation went well .

Poor service , poor food , poor staff

Nautica Cruise Review by SusanelizabethP

3 people found this helpful
Trip Details
  • Sail Date: January 2020
  • Destination: Africa
  • Cabin Type: Penthouse Suite
My husband and I usually cruise Celebrity but chose this cruise for its itinerary and the reputation of excellent food and service . Unfortunately we were disappointed by both .

The embarkation was a disaster .

Due to high winds in Cape Town the ship was late in arriving in dock . In fact over a day late but it did not warn passengers

On the day , no one answered phone calls and there was no communication at all .

On the dock side , passengers were left standing in v long warm queues without explanation or apology.

Not a staff member in sight for several hours .Eventually on board after 3 hours and a bottle of water later , there were still no apologies .

Due to late arrival , our departure was delayed until the following day and we missed a day at Walvis Bay .. still no apology but a statement ‘ force major ‘ .. ie not their responsibility

The staff on the whole were ‘ miserable ‘

They never welcomed us back on board , never wished us a good day, never offered refreshments or towels on boarding .. in fact generally we felt as though we were an irritant and an inconvenience rather than a guest . It was not a warm nor welcoming atmosphere and there was not an officer in sight .

The ship was generally clean and well kept although some of the sanitizers did not work.

Ok .. it is a little warn and old fashioned but that wasn’t a problem ..

The main Dinning room was disappointing.

The food was rarely warm and often poor quality and was thrown at you in a cafeteria way rather than with the elegance as advertised . The staff were rushed off their feet and had no time for small talk . Lunch times were a better experience.The dress code was v relaxed throughout the cruise. with many t shirts and trainers in sight .

The speciality restaurants were a much better standard but visits were limited.

Communication was extremely poor and there was no interactive facility to check bills, book restaurants etc .. We struggled to find information and as this was our first cruise with Oceania ended up relying on other guests who had cruised with then before to help us ,

The room was comfortable but the air conditioning became warm at night !

In searching for something positive , I find it’s quite difficult . !!!!

The happy hour between 5 and 6 was only in Horizons or the martini bar which is a very small lounge with limited space and extremely packed . We spilled over into an area where some musicians were playing and were told to be quiet !! During this time the glasses and hence quantity also shrank !

Illogical rules and regulations which the staff hid behind dogged the enjoyment of guests and dulled socialising ... hard to explain but readily realised when on board.

The ship vibrates and kept us awake at night . We were mid ship but our friends in the owners suite at the back moved furniture and other items to limit the noise .

Unfortunately we missed a second port Port Elizabeth due to high winds and this was again very disappointing for many guests .

Some of the organised trips were good but expensive . Others were badly organised with guides not turning up etc .. and not running to time or schedule .

I could go on but it is beginning to sound more like a rant than a review . ...

The disembarkation went well .
SusanelizabethP’s Full Rating Summary
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Cabin Review

Penthouse Suite
Cabin PH2
The room was clean and comfortable if a little old fashioned .
The shower worked well and we had a bath.
The balcony was disappointingly small for a suite class
As mentioned above , the air conditioning did not cool at night
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews