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On the good side, the staff or crew was very friendly and courteous. Food was good as well as entertainment. On the bad: 1) the wait to board the cruise was ridiculous 2) once in our room, hours later, we found a dirty bathroom and carpeting, beds not put together. We complained. 3) went to wait until the room was cleaned, beds put together, carpet vacuumed and were told the room was sanitizer but carpet would be shampooed when at the next port. It never was. 4) there was a second set of bunkbeds folded against the wall, right under the left and right side of our bed, every time we got up from the bed we bumped our heads until we got used to them, except at night when waking to go to the bathroom. 5) when we complained We were told we would be moved, never happened. 6) the entire ship was very cold but guess that's to prevent viruses. However, that should be told in advance for those who packed to go to warm climates! 7) tours where expensive as where salon services and photos.

Dashed expectations

Emerald Princess Cruise Review by Marta Weeks

7 people found this helpful
Trip Details
On the good side, the staff or crew was very friendly and courteous. Food was good as well as entertainment.

On the bad:

1) the wait to board the cruise was ridiculous

2) once in our room, hours later, we found a dirty bathroom and carpeting, beds not put together. We complained.

3) went to wait until the room was cleaned, beds put together, carpet vacuumed and were told the room was sanitizer but carpet would be shampooed when at the next port. It never was.

4) there was a second set of bunkbeds folded against the wall, right under the left and right side of our bed, every time we got up from the bed we bumped our heads until we got used to them, except at night when waking to go to the bathroom.

5) when we complained We were told we would be moved, never happened.

6) the entire ship was very cold but guess that's to prevent viruses. However, that should be told in advance for those who packed to go to warm climates!

7) tours where expensive as where salon services and photos.
Marta Weeks’s Full Rating Summary
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