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We were excited to sail on one of Carnival's newest ships but the maintenance issues and poor guest service left us extremely disappointed. First, we paid the additional fee for priority boarding. When we arrived to the port we were informed that priority boarding is only for the first passengers to board the ship and that it had ended at 10am. When we purchased priority boarding we were not informed of a time stipulation. The embarkation process was slow but smooth. When we boarded the ship there was a stench in the hallway and in our room. We booked a junior suite, the booking agent told us that the balcony was larger, the balcony was standard size. The walk-in closet was very nice and we enjoyed the additional space that the junior suite allotted. Our cabin steward was amazing and attentive, he left us extra bottles of water because we were return cruisers and a little box of cookies for being suite guests. There was a jetted tub in the bathroom which was nice, but the jets didn't function properly. On day 3 of 6 we started have an issue with flooding in our room. For 2 days we had soaking wet carpet. The first 2 guest service representatives that we spoke with were dismissive and rude. They implied that the flooding issue was something we had done. We found out from our neighbor that they had been dealing with flooding issues since day 2 of the cruise, apparently some pipe in the wall had a leak and the 3 rooms on the hall with us were all dealing with flooding issues. The dining room service was slow, our service attributed it to the larger ship and more passengers. We paid for specialty dining at Bonsai Teppanyaki and 555 steak house. Bonsai was entertaining and tasty, the Steak restaurant was average at best. We enjoyed the comedy shows and movies, both on deck and in the imax theater. Because of the maintenance issues that were not properly addressed and dismissive and rude guest service interactions we will not be taking anymore Carnival cruises.

Horrible stench and flooded suite

Carnival Horizon Cruise Review by joAnaM

4 people found this helpful
Trip Details
We were excited to sail on one of Carnival's newest ships but the maintenance issues and poor guest service left us extremely disappointed.

First, we paid the additional fee for priority boarding. When we arrived to the port we were informed that priority boarding is only for the first passengers to board the ship and that it had ended at 10am. When we purchased priority boarding we were not informed of a time stipulation. The embarkation process was slow but smooth.

When we boarded the ship there was a stench in the hallway and in our room. We booked a junior suite, the booking agent told us that the balcony was larger, the balcony was standard size.

The walk-in closet was very nice and we enjoyed the additional space that the junior suite allotted. Our cabin steward was amazing and attentive, he left us extra bottles of water because we were return cruisers and a little box of cookies for being suite guests.

There was a jetted tub in the bathroom which was nice, but the jets didn't function properly.

On day 3 of 6 we started have an issue with flooding in our room. For 2 days we had soaking wet carpet. The first 2 guest service representatives that we spoke with were dismissive and rude. They implied that the flooding issue was something we had done. We found out from our neighbor that they had been dealing with flooding issues since day 2 of the cruise, apparently some pipe in the wall had a leak and the 3 rooms on the hall with us were all dealing with flooding issues.

The dining room service was slow, our service attributed it to the larger ship and more passengers. We paid for specialty dining at Bonsai Teppanyaki and 555 steak house. Bonsai was entertaining and tasty, the Steak restaurant was average at best.

We enjoyed the comedy shows and movies, both on deck and in the imax theater.

Because of the maintenance issues that were not properly addressed and dismissive and rude guest service interactions we will not be taking anymore Carnival cruises.
joAnaM’s Full Rating Summary
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Cabin Review

Junior Suite
Cabin JS
The size was nice, walk-in closet, mini-frig and couch were convenient. The busted pipe ruined the trip for us, it took days to repair the issue and there was a smell that lingered for days.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins