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This was our first time with NCL purely because of the price of the cruise--It was $1200 cheaper than sailing on Celebrity Edge, and approximately the same for Oasis of the Seas with very similar itinearies. There is a reason it is cheaper!!--Its because of the quality! This ship comes across as all modern luxury etc etc but the reality could not be further from the truth. There is no quality involved with this ship--it is pack them in, take their money and get them off. We did not feel like we had had a holiday--there is no relaxing involved here!! There a constant announcements trying to get you to part with your money, constant calls, everywhere you go its sell sell sell--of course other ships do this but not to the level seen here. Buffet food is simply pathetic--everybody who cruises likes a nice buffet with a wide variety of choice--non existent here. If you like Pizza/Burgers etc you will be fine--the choice is extremely limited and you will be disappointed here. Breakfast in particular is a complete farce. With our "cheap" package we were offered 3 "speciality" dining evenings which we pre booked. NCL's version of speciality dining is very different from other cruise lines. Food Republic--extremely poor food and service and horrible IPad devices where you see a picture of what your food should look like. Cagneys Steak House--in fairness much better than the above but still failed to cook a fillet to a Medium Rare temp. Los Lobos--a completely bizarre and pathetic attempt at new world mexican cuisine--again dreadful and cheap and tacky. Now to the deck space--a lot has been written and said regarding this. In my opinion it is completely shocking, misplanned and somewhat classism. Approx 90% of guests are expected to fit into approx 15% of the top deck space. The simple maths would point to issues and there are many. Its like a sea of disgruntled humanity all looking for the next availble bed to become free, then a mass scramble and the odd argument when it does. I go for an early morning run each day (7-8am) and most sun loungers/chairs are already covered in towels as some kind of reservation system. Then there is another sundeck that sits approx 250 guests where you pay $99 per day for the priviledge of having a sunbed--there is no pool in this area. This area is walled off by a very unsightly white metal gate--Classism?! Unfortunately we were unable to use the gokarts as we could not get a reservation at all--again a sheer lack of planning and quality of care for guests. We saw a few shows which were for a cruise ship were good but nothing to write home about. It is easy to come on to a review platform and simply criticise for the sake of it--thankfully I am not one of these people. For me to write a 1 star review, the guest experience, the quality of holiday and the overall package has to be beyond a joke and completly dismal. That is what we found on NCL Encore.

The worst ship, with the worst food we have ever been on--This is the reality!!!

Norwegian Encore Cruise Review by CONNOR87

8 people found this helpful
Trip Details
  • Sail Date: January 2020
  • Destination: Caribbean
This was our first time with NCL purely because of the price of the cruise--It was $1200 cheaper than sailing on Celebrity Edge, and approximately the same for Oasis of the Seas with very similar itinearies.

There is a reason it is cheaper!!--Its because of the quality! This ship comes across as all modern luxury etc etc but the reality could not be further from the truth.

There is no quality involved with this ship--it is pack them in, take their money and get them off. We did not feel like we had had a holiday--there is no relaxing involved here!!

There a constant announcements trying to get you to part with your money, constant calls, everywhere you go its sell sell sell--of course other ships do this but not to the level seen here.

Buffet food is simply pathetic--everybody who cruises likes a nice buffet with a wide variety of choice--non existent here. If you like Pizza/Burgers etc you will be fine--the choice is extremely limited and you will be disappointed here.

Breakfast in particular is a complete farce.

With our "cheap" package we were offered 3 "speciality" dining evenings which we pre booked. NCL's version of speciality dining is very different from other cruise lines.

Food Republic--extremely poor food and service and horrible IPad devices where you see a picture of what your food should look like.

Cagneys Steak House--in fairness much better than the above but still failed to cook a fillet to a Medium Rare temp.

Los Lobos--a completely bizarre and pathetic attempt at new world mexican cuisine--again dreadful and cheap and tacky.

Now to the deck space--a lot has been written and said regarding this. In my opinion it is completely shocking, misplanned and somewhat classism.

Approx 90% of guests are expected to fit into approx 15% of the top deck space.

The simple maths would point to issues and there are many. Its like a sea of disgruntled humanity all looking for the next availble bed to become free, then a mass scramble and the odd argument when it does.

I go for an early morning run each day (7-8am) and most sun loungers/chairs are already covered in towels as some kind of reservation system.

Then there is another sundeck that sits approx 250 guests where you pay $99 per day for the priviledge of having a sunbed--there is no pool in this area.

This area is walled off by a very unsightly white metal gate--Classism?!

Unfortunately we were unable to use the gokarts as we could not get a reservation at all--again a sheer lack of planning and quality of care for guests.

We saw a few shows which were for a cruise ship were good but nothing to write home about.

It is easy to come on to a review platform and simply criticise for the sake of it--thankfully I am not one of these people. For me to write a 1 star review, the guest experience, the quality of holiday and the overall package has to be beyond a joke and completly dismal.

That is what we found on NCL Encore.
CONNOR87’s Full Rating Summary
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