This was our second cruise on the Divina. We sailed the Divina when it first launched. That cruise was in the Yacht Club. This trip was more spur of the moment, and we grabbed a balcony stateroom a few weeks from departure. There is a big big difference between the Yacht Club and the rest of the ship.

Embarkation: Embarkation was fairly chaotic. There were sufficient MSC staff, but no one knew where to direct passengers and some direction was simply wrong. We ultimately found the Diamond card line on our own. Upon check-in, we noted that our key card was without status and our dining was an assigned time on your ship. We had been upgraded prior to the cruise from assigned dining to anytime dining. We called this to the attention of the the check-in person. She indicated it wasn’t in the system, and we would have to take the issue up with customer service.

Customer Service: Immediately upon bordering, without priority due to the system error, I went to customer service. The young lady at customer service indicated she had no record in the system of your upgrade, and I would have to go to visit the cruise consultant on black card status. I provided her with proof of emails showing the dining upgrade and showed her my Black Card, but to no avail. Read more