There was a lot of advertising and lots of promises about the fabulous standard and service on Riviera, so we had high expectations. Unfortunately they were not fully met. Here a short sum up: our suite was very nice, the ship in general elegant and modern, the staff was friendly but without some personal touch, the food was just average, entertainment was quite okay, the ports of call could have been better and even so the excursions. Our spacious Penthouse Suite nr 9145 was very nice and we can recommend it. It has a very quiet location at the end of the aisle. We liked the big walk in closet, the comfortable bed and the nice balcony with the adjustable sunchairs. The butler service feels a little bit ridiculous and we used it rarely. And why has a butler to beg us for good rating in the internal survey?! We were a little bit disappointed about the food. It was okay, but not more. We had the best dinner experience in the Terrasse Café and Polo Grill. In all restaurants they serve you with a very high speed and 4-5 people take care of you. One for the food, one for the water, one for the wine….. There is actually no chance to have a quiet and relaxing dinner. It is no problem on Riviera to eat a 3 course menu in 45 minutes. The quality of entertainment was both good and bad. The staff was in general very kind but without the little extra. They were just drilled to say “hello and have a nice day” and to get things right. We really disliked the mandatory charge of 404 $ in gratuity – either you liked the service or not. Some of the port of calls turned out as very strange, like the container harbour in Santo Tomas, Guatemala or the uninhabited island Harvest Caye, Belize. We were partly disappointed about our excursions organized by Riviera; they did not fully comply with the description we got.

We expected more value for our money

Riviera Cruise Review by KlaessonM

6 people found this helpful
Trip Details
  • Sail Date: January 2020
  • Destination: Caribbean
  • Cabin Type: Penthouse Suite
There was a lot of advertising and lots of promises about the fabulous standard and service on Riviera, so we had high expectations. Unfortunately they were not fully met.

Here a short sum up: our suite was very nice, the ship in general elegant and modern, the staff was friendly but without some personal touch, the food was just average, entertainment was quite okay, the ports of call could have been better and even so the excursions.

Our spacious Penthouse Suite nr 9145 was very nice and we can recommend it. It has a very quiet location at the end of the aisle. We liked the big walk in closet, the comfortable bed and the nice balcony with the adjustable sunchairs.

The butler service feels a little bit ridiculous and we used it rarely. And why has a butler to beg us for good rating in the internal survey?!

We were a little bit disappointed about the food. It was okay, but not more. We had the best dinner experience in the Terrasse Café and Polo Grill.

In all restaurants they serve you with a very high speed and 4-5 people take care of you. One for the food, one for the water, one for the wine….. There is actually no chance to have a quiet and relaxing dinner. It is no problem on Riviera to eat a 3 course menu in 45 minutes.

The quality of entertainment was both good and bad.

The staff was in general very kind but without the little extra. They were just drilled to say “hello and have a nice day” and to get things right.

We really disliked the mandatory charge of 404 $ in gratuity – either you liked the service or not.

Some of the port of calls turned out as very strange, like the container harbour in Santo Tomas, Guatemala or the uninhabited island Harvest Caye, Belize.

We were partly disappointed about our excursions organized by Riviera; they did not fully comply with the description we got.
KlaessonM’s Full Rating Summary
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Cabin Review

Penthouse Suite
Cabin PH3 9145
Penthouse Suite nr 9145 was very nice and spacious and and we can recommend it. It has a very quiet location at the end of the aisle. We liked the big walk in closet, the comfortable bed and the nice balcony with the adjustable sunchairs.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews