HA is know for their service and excellent service is what we usually have experienced with HA. The Veendam wasn't bad, but felt disorganized, like perhaps half the staff were either new or burnt out. Our stewards were excellent attentive and friendly. Our room with just a window, midship, main deck was actually nice, well laid out and quite.
However, we encountered many other aspects that were below HA standards:
The meals in the main and Pinnacle dining rooms were nothing special - presentation, flavor (overcooked vegetables, etc.) and variety were lacking. The service in the Pinnacle was atrocious (basics like sitting 10+ minutes before wait staff said hi, water not being refilled, coffee never arriving with dessert). The main dining room service was hit and miss - some areas were well served, others slow and sloppy. The Cannaletto was good, slow but attentive. The Dive was improperly staffed - 35 minutes to get a burger when my ticket was only the 3rd in the que.
Clean and in good condition. This was our first without a balcony or Lanai and it was a very good value. Quite, plenty of room and storage space.
Walked the town, went to the garden club, cemetery and just enjoyed this lovely spot.
Independent tour with our own Jeep driver. Saw San Gervasio and Punta Sir.
San Gervasio is wonderful if you pay for your own guide to get a real deal for this sacred site.